danramirez
Programmer
Hi Gents,
I have setup a Hotdesk ACD MiCollab agent that is receiving calls from the queue with no issues. MiCollab is 9.5 and PBX is MiVB 9.4.
When the Agent doesn't take the call and the ACD No Answer timer expires the Agent is put as absent (Expected behaivior). The problem is that I find no way to set the presence state back to Presnt from the MiCollab Client interface.
Also, How does the agent get notified that he is in Present or Absent state, any visual notification? In the MiNet phone is easy by setting a key to monitor the presence state.
I have the feeling that I am missing some ACD functionalities in the MiCollab view. I only see Home, Contacts, Call History, Voicemail, Ring Groups and Settings. I have already enabled "Enable ACD features in client" under Accounts in MiCollab but it didn't make any difference.
Please let me know, Thank you,
Daniel
I have setup a Hotdesk ACD MiCollab agent that is receiving calls from the queue with no issues. MiCollab is 9.5 and PBX is MiVB 9.4.
When the Agent doesn't take the call and the ACD No Answer timer expires the Agent is put as absent (Expected behaivior). The problem is that I find no way to set the presence state back to Presnt from the MiCollab Client interface.
Also, How does the agent get notified that he is in Present or Absent state, any visual notification? In the MiNet phone is easy by setting a key to monitor the presence state.
I have the feeling that I am missing some ACD functionalities in the MiCollab view. I only see Home, Contacts, Call History, Voicemail, Ring Groups and Settings. I have already enabled "Enable ACD features in client" under Accounts in MiCollab but it didn't make any difference.
Please let me know, Thank you,
Daniel