MiCollab Client Softphone Prepending 81 to dialed digits 1

[Nick Utrie]

What form is adding digits (81) to calls made from a Micollab Softphone? It's not ARS Digit Mod. and It must be happening before it hits ARS digits Dialed.
If I dial from a Mitel phone I would dial 81AAAOOOXXXX
When I dial the same string from a Micollab Client softphone the system sends 8181AAAOOOXXXX and of course the call fails
From the softphone I can dial 10 digits but somewhere in the system it adds the 81 (and successfully makes the call 81AAAOOOXXXX out the PRI)

CCS TRACES
FAIL:
18:14:52 RIL DPN PEER NIL_PEER_ 589 2A ISRM_I
;10;*1#*19*Z#*58*Ca*1*Z#*100*mcontrol-32+84#
18:14:52 RIL DPN PEER NIL_PEER_ 589 21 SSRM_I
*58*CW*Eg\}@@@@E;7E;WekP#*50*32+84#
18:14:52 RIL DPN PEER NIL_PEER_ 589 F SSRM_C 81819295551234
18:14:52 ROL DPN PEER NIL_PEER_ 589 2 CRM/CIM ;0;

SUCCESS
18:15:08 RIL DPN PEER NIL_PEER_ 590 2A ISRM_I
;10;*1#*19*Z#*58*Ca*1*Z#*100*mcontrol-32+84#
18:15:08 RIL DPN PEER NIL_PEER_ 590 2D SSRM_C
*58*CW*Eg\}@@@@E;7E;Wf;7F;`#*50*32+84#819295551234
18:15:09 RO71 DPN 1E ISRM_I ;10;*1#*50*3284#*58A*Cc*2*32+84#
18:15:09 RO71 DPN 29 SSRM_I *251*rP*929xxx3284#*100*M.Control#*19*Z#
18:15:09 RO71 DPN 2D SSRM_I *58*Ca*1*Z#*58*CW*Eg\}@@@@E;7E;Wf;7F;`#*58*C6*001#
18:15:09 RO71 DPN 2A SSRM_I *58*CL*E*281*32+84*O2815996*A#*58*C4*4*1#
18:15:09 RO71 DPN C SSRM_C 19295551234
18:15:09 RI71 DPN 7 NIM *51*3#
18:15:09 ROL DPN PEER NIL_PEER_ 590 7 NIM *51*3#

 

[techymitel]

If you look under MiCollab Client Service, Configure then PBX nodes. Then look at the PBX's. Any number longer than 'extension length' gets the 'dialling prefix' added.

 

[Billz66]

you can force micollab to dial what is entered by prefixing with -

so if pbx setting is set to 6
normally if you enter 000 in client , it would NOT add the access code
enter -0000 and it will send that to the pabx to be dialled

also handy if you want to dial feature codes from client ( make busy for example)

If I never did anything I'd never done before , I'd never do anything.....