MiCollab Call Window

[JCCDM]

Hi All,

I am currently having issues where users are reporting that the micollab call window is not coming up on monitored lines.

The user is a EA and monitors multiple lines using multicall keys but she is unable to see which line the call is coming in for and who is calling due to no call window.

I can confirm the user has a UCC bunde license assigned and the same micollab feature profile as everyone else.

Is there anything else I can check for the user?

MiCollab Release 7.2
MiVB 8.0 SP2

Cheers,
JCCDM

 

[Billz66]

refresh the line monitors either from the user account on save or via the pabx setting

if you use the pabx setting , be carefull if you have micollab softphones as it will often cause them to lose their registrations



If I never did anything I'd never done before , I'd never do anything.....

 

[Billz66]

also on the client under notifications , make sure the lines are set to supply the notifications

If I never did anything I'd never done before , I'd never do anything.....