MiCollab Call History

[JCCDM]

Hi All,

I have a user who has advised that they are no longer receiving call history logs in their MiCollab Client. I have been doing a bit of research and found someone with a similar issue.

The person was using MiCollab 7.1 and wrote the following:

I ended up stopping the user's MiCollab client and renaming the callhistory.dat file in his local profile. When the client was restarted, it created a new callhistory.dat and brought in a few days worth of history. All seems to be working fine now.

I am using MiCollab 8.0.0.103 and can not see the callhistory.dat file on my local drive. Does anyone know if this is still an available option? and if not, is there another way I can be4 looking at this. I can confirm that I have refreshed monitors on a few occasions for this user with no luck.

Any help appreciated.

Cheers,
JCCDM

 

[davidbouckaert]

Try to remove the client from the pc (also remove the files in %appdata%) and reinstall the client. This might help

 

[TLDuk]

david the %appdata% is not used on version 8 client

Funny you should mention this fault I was looking for the data directory myself for different issue

If its not broke tweak it..

 

[Billz66]

I think its all explained in the online help.... oh wait there is no online help , (its so intuitive help is no longer required)

This seems to be the location of executable files

C:\Program Files (x86)\Mitel\MiCollab

they may have finally stopped storing user data on the local PC and perhaps now its all saved to the server ??



If I never did anything I'd never done before , I'd never do anything.....