Hi
MiVb 9.3, MICC 9 and MiCollab 9.3
To log a MiCollab ACD Softphone into an agent group , any agent group you simply enable the softphone from the MiCollab Client using the radio button and to log out of ACD you disable the softphone. This works ok but how can the user receive non ACD calls when logged out of ACD ?
I have tried setting make busy by adding a speed call on the client to dial the make busy set up code with 0 on the end but it does not work.
Thanks
MiVb 9.3, MICC 9 and MiCollab 9.3
To log a MiCollab ACD Softphone into an agent group , any agent group you simply enable the softphone from the MiCollab Client using the radio button and to log out of ACD you disable the softphone. This works ok but how can the user receive non ACD calls when logged out of ACD ?
I have tried setting make busy by adding a speed call on the client to dial the make busy set up code with 0 on the end but it does not work.
Thanks