Hello and thank you for any assistance.
Management of the Mitel system was handed to our dept without any training. We have gotten by but run in to issues occasionally. I only mention it so you know I'm still an amateur with this system.
We have Micrsoft AD integration and when a user leaves the company, we remove the info from their AD account and synch with the Mitel servers. Occasionally we get an error, like they are still hotdesked into a phone, that we can resolve to remove the user. We currently have 5 Mitel users that give the same error after the AD sync:
Failed to delete phone MiVoice Business Phone Service with number XXXX on Location: Line keys must be cleared before the device can be deleted.
I connected to the MiVoice Business server, lookeed up the user under Users and Service form and tried to clear all keys from their device. which gives me the error:
At least one key failed configuration:
Key 2:
References exist in the Call Rerouting First Alternative form.
Now I'm stuck. I'm guessing that were I tried to clear the keys is not the correct place to fix the original issue. Does anyone know how to fix the Line Keys must be cleared error? I attached an example of the error.
Thank you
Management of the Mitel system was handed to our dept without any training. We have gotten by but run in to issues occasionally. I only mention it so you know I'm still an amateur with this system.
We have Micrsoft AD integration and when a user leaves the company, we remove the info from their AD account and synch with the Mitel servers. Occasionally we get an error, like they are still hotdesked into a phone, that we can resolve to remove the user. We currently have 5 Mitel users that give the same error after the AD sync:
Failed to delete phone MiVoice Business Phone Service with number XXXX on Location: Line keys must be cleared before the device can be deleted.
I connected to the MiVoice Business server, lookeed up the user under Users and Service form and tried to clear all keys from their device. which gives me the error:
At least one key failed configuration:
Key 2:
References exist in the Call Rerouting First Alternative form.
Now I'm stuck. I'm guessing that were I tried to clear the keys is not the correct place to fix the original issue. Does anyone know how to fix the Line Keys must be cleared error? I attached an example of the error.
Thank you