vMiCollab: v6.0.206.0
- With MiCollab Client for Windows Desktop: 6.0.509.0
- Desktop machines running windows 8.1 / USB headsets
vMiVoice: 7.1 PR2 (13.1.0.38)
Hi All,
Have a client using MiCollab client soft phones in call centre. ACD enabled for Agent Login to answer calls from associated paths.
When agents are logged in, occasionally they cannot dial out, getting a pop message stating "no lines available".
The only way to clear fault is to restart the soft phone.
The line monitor cache on the PBX node within MiCollab client is set to kick off daily around 7am.
This is the 1st time I have deployed the soft-phone.
Any ideas before I raise a ticket with Mitel support?
- With MiCollab Client for Windows Desktop: 6.0.509.0
- Desktop machines running windows 8.1 / USB headsets
vMiVoice: 7.1 PR2 (13.1.0.38)
Hi All,
Have a client using MiCollab client soft phones in call centre. ACD enabled for Agent Login to answer calls from associated paths.
When agents are logged in, occasionally they cannot dial out, getting a pop message stating "no lines available".
The only way to clear fault is to restart the soft phone.
The line monitor cache on the PBX node within MiCollab client is set to kick off daily around 7am.
This is the 1st time I have deployed the soft-phone.
Any ideas before I raise a ticket with Mitel support?
