Mice and other pointing devices disappear from Device Manager

[pilonbrad]

Hi,

I'm running Windows XP Professional SP2 at our school and I was making a master image of the Dell GX280 model which was attached to a KVM switch. The KVM switch is used for one monitor amongst two computers.

When I brought back the Dell GX 280 model (Windows XP Pro SP2)to the computer lab and no longer using the KVM swith, I plugged in the USB Keyboard and USB mouse into the computer.

When I powered on the computer and when I got into Windows I was able to use the USB keyboard but the USB mouse only worked for about 5 seconds then it froze and I couldn't use it anymore.

When I browsed to the Control Panel using my USB keyboard I went to System and then to Device Manager I noticed that the Mice and other pointing devices was missing.

I tried going to Add New Hardware but couldn't find Mice and other pointing devices.

Is there any solution when you are missing Mice and other pointing devices in Device Manager and what causes this problem?

Thanks!

 

[linney]

Does your mouse plug directly in to the computer or is it attached via some connection to the Keyboard?

Have you looked at setting the Bios to the Safe defaults settings, rebooting, then checking that the USB settings are correct?

Can you try another Mouse to see if that is detected, even a non-USB Mouse to see if that works?

 

[pilonbrad]

The mouse plugs directly into a USB port on the computer and the keyboard plugs to a separate USB port on the computer.

The BIOS settings are fine!

I've tried several different USB optical mice with the same results.

Thanks!

 

[BadBigBen]

Check BIOS settings if there is a menu item called something like USB POWER and set it to the highest setting...

try a powered USB HUB and see if that makes a difference...


Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[linney]

314634 - Windows XP Does Not Detect Your New USB Device

http://support.microsoft.com/default.aspx?scid=kb;en-us;314634&FR=1&PA=1&SD=HSCH

USB device does not function after connecting device to a Windows XP Service Pack 2-based computer or to a Windows XP Tablet PC Edition 2005-based computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;870893&FR=1&PA=1&SD=HSCH

Is there any power overload concerning the number of USB devices attached?
USB 4-Port Hub - What brand is this?
thread779-1304010

No Mouse/Keyboard After Updating Microsoft Natural Keyboard Pro Drivers

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q257729#appliesto

 

[Ante0]

I would also need an answer to this, as I have the exact same problem.
When I used XP it would only detect the mice (I tried 3 different ones, Razer Copperhead, Diamondback and a regular optical one) they work while Windows detect the drivers but after it has finished installing they wont work.
It's funny though, they work just fine in both Ubuntu and Vista but not in XP, and I formatted + installed XP quite a few times using different install cds so it can't be the install either.
I'm guessing it's SP2/3 that's causing it...
I've searched alot on google, but no answers were to be found.
If you find any answer to this please contact me, or post it here if you find it by your own because I'm sick of Vista

 

[linney]

You could try this to see if there is a problem with the drivers you are using for those mice.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

 

[BadBigBen]

You could also try to replace the SP3 USB drivers with the SP2 drivers...

Boot using a BartPE/WinPE CD and replace the following files with corresponding files in c:\windows\\$NtServicePackUninstall$

NOTE: Backup the files you replace first to another location...

Replace:

a) c:\windows\system32\drivers\usbport.sys with c:\windows\$NtServicePackUninstall\usbport.sys

b) c:\windows\system32\drivers\usbohci.sys with c:\windows\$NtServicePackUninstall\usbohci.sys

c) c:\windows\system32\drivers\usbuhci.sys with c:\windows\$NtServicePackUninstall\usbuhci.sys

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."