Micc WebRTC Agent

[AlphaMann]

Anyone tried the webrtc agent combo on the latest (I think it is out now).
We are looking to go softphone on the users here with Web Ignite, but I REALLY don't want to install micollab.

Thanks,

 

[Devolution]

I have WebRTC Pro working on our inhouse system. The web Ignite and web MiCollab Client work well together as expected. We're replacing our contact centre with this. They've used Contact Centre Softohines for years and this is my chance to get rid of any installed client for good.

WebRTC Pro still requires you to use MiCollab but only in the browser. You don't need the application installed. I've heard rumours about Ignite getting an integrated softphone but this isn't on any Mitel roadmap yet.

 

[AlphaMann]

Thanks! Too bad they still need to login to the set additionally instead of Web Ignite having it built in.