MICB

[toolbox212121]

Ok I'm trying to figure out why our MICB isnt working. We almost never use it but for some reason a few days ago they wanted it working.

I currently have 2 long term confrences setup. The number are programmed as ACDNs in the Nortel. When you call the numbers they just ring and ring. Does anybody have any idea? I know very little if nothing about the MICB. I'm running a CS1000 Option 81 with release 7. We just recently went to release 7 in Feb so could that be the issue. Any help is apppreciated. Thanks

 

[KCFLHRC]

Stat the card and see if if they agents show idle and logged in. If not reboot the MICB card. I doubt there is a compatability issue with Rel.7 since these are just configured as digital sets.

 

[KCFLHRC]

FYI, your MICB has to be running Rel. 4.3 or later supported on 7.0 and 7.5.

Good luck

 

[antech]

Reset the card!!!!!!!!!!