Messaging 4.0 zero-out

[tweege]

have a magix r4 w/merlin messing r4. cas operator in messaging is set to go to the operator extension. she sometimes uses a dnd button on her phone to send calls to a group of other extensions. problem is, when someone zero's out of a mailbox it doesn't follow that coverage. in fact, it doesn't appear to ring anywhere. the caller hears ringing, but it does not ring on any phones.

i have tried changed the cas opertor in messaging, but it seems to go to the operator no matter what i change it to.

any ideas on how to make the zero-out go to a group of phones?

thanks, tim

 

[jahms]

Have you checked to make sure that your CAS operator in programming is the correct extension. Just telling the 0/timeout to go to the CAS doesn't mean the extensions are the same. By default the CAS operator extension is, I believe 10.

 

[tweege]

it is set to the default of 768, which goes to the operator. it works fine until she pushes the dnd button.

also, transfer restrictions are turned off. which i thought meant it would go wherever i tell it to.

thanks, tim

 

[Telecomboy]

I believe what is happening is the system is recoginizing that the 0-out is supposed to be going to the CAS and NOT the operator extension. When "dnd" is pressed to forward calls, it will only forward calls to the actual extension number. NOT calls to the CAS operator. I would change the 0-out from CAS to transfer to an extension (the operator's actual extension)in the auto-attendant programming. This will solve that issue.

I am not sure here, but I think if people 0-out of mailboxes as well, they will have to change their personal operator to the extension of the operator vs. following the CAS operator path as well.

 

[jr2001]

when the cas is set to 768 the zero out from auto att rings on a line button not the sa button therefore it will not follow dnd. make your cas the actual ext of the operator

 

[TouchToneTommy]

The reason they use 768 as the default Call Answer Service Operator, is that is an invalid extension number. So the call is transferring to Logical ID #01, not the extension number of the Operator. So, calls don't follow coverage or go to the Operator's voice mail box.

If you set the CASO to the Operator's extension number, and have the 0/Timeout set to transfer to the CASO, then the calls will cover to other extensions and to the Operator's mailbox (if equipped). Also, Zero-out calls from mailboxes will also follow the path.

If you leave the CASO at 768, but set the 0/Timeout in the auto attendant to go specifically to the Operator's extension number, calls will still follow the coverage paths, BUT Zero-Outs from mailboxes will just ring at the Operator and not cover anywhere else.

Just some things to consider when setting up a system.

 

[tweege]

actually this is not dealing with an auto attd., it is within individual mailboxes only. the operator is actually ext 211. i tried changing the caso to ext 211. it works fine, until the dnd button is pressed. then the calls ring to nowhere.

i think i will try setting up the personal operator on one mailbox and see what happens when the dnd on the oper. set is activated.

thanks, tim

 

[tweege]

problem ended up being that i did have the system ports set to rotary-enabled in system programming. guess reading the manual is helpful sometimes.

thanks, tim