Messages stuck in out bound queue

[hectrami]

I keep getting this event message:

Event ID 3038

An attempt to remove processed messages from the outbound store queue has failed. The removal will be retried later. If the messages are not removed before the service is shut down, the mail will be resent at the service startup causing duplicate mail.

I need to restart the server but can't. This server is running Exchange 5.5 / Right Fax 6.0 / Network Associates AV

Has anyone had this problem before? What was the fix?

 

[ivan72]

Hectrami,

Have the same issue, anyword on the fix?? I have looked everywhere also. Lot of people asking the same question.

 

[Peepo]

http://support.microsoft.com/default.aspx?scid=kb;en-us;296879

I have also read that upgrading to Exchange 5.5 SP4 can fix this problem (if you are not on SP4 already)

Hope this helps.