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Messages lost when COS was changed to one with a shorter hold time

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rejackson

IS-IT--Management
Oct 4, 2005
627
US
User was in a class with unlimited messages and was moved to a COS with the default 45 days. 200+ saved messages disappeared. The backups are no good. Is there any chance these messages are still in the system somewhere and recoverable?
 
If on the MSS backup storage you might be able to retrieve with Tier 4 Avaya assistance. This is a billable charge.
 
Two items reflect message stoage:
1. Changing the Audio Encoding from GSM to G.711
2. Changing to a COS with reduced space.
 
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