Messages are delayed. Call Pilot

[tonyx]

Hi, Equipment is OPT61 Rel.26. Call Pilot ver. 1.7.9.12
The user is receiving voice messages late. Example, User checks voice mail at 4pm all messages accounted for. Next morning checks voice mail and there are messages that have the time/date stamp of 3pm and 3:30pm of the previous day.
User should have heard these messages at 4pm the previous day.
What causes the voice mail system to delay the message?
It’s only is happening to this one user.
The users box is only 10% full.
Suggestions?
Thanks

 

[PERRYPJ]

WELL, LET'S GO BACK A BIT. I'VE SEEN IT ON MERIDIAN MAIL BUT I HAVEN'T HEARD OF LATE DELIVERY ON A CALL PILOT. MOST OF THE TIME WITH MERIDIAN MAIL IT HAD TO DO WITH THE MAILBOX BEING FULL. BUT I'VE SEEN IT WHERE IT DIDN'T HAVE TO DO WITH THE BOX BEING FULL, I DID EVERYTHING REBUILT THE BOX, PUT A BOGUS EXTENSION ON IT AND THEN BUILT ANOTHER ONE. THE ONLY WAY THAT IT GOT FIXED WAS A NEW EXTENSION NUMBER. SO GOOD LUCK..

OLD ROLMEN WORKING ON NORTELS

 

[vztech]

Ther is a tracer tool on the cp server you could track the messages. its been a while but try that