Message Waiting Problem on Analog Phones Only

[NY105]

Hello All, I have a very unique problem which I will explain hopefully in as much detail as I can.

1) System - New CS1000E Rls 5.0
2) AAstra 9110 Analog Phones or Cortelco 2500 with added light.
3) Analog Cards are all NT8D09AK Rls 5
4) Just upgraded (or downgraded depending on viewpoint)from a OP61c with MM13 to CS1000E with Callpilot.
5) VoIP and all digital phones message waiting lamps work fine.
6) On analog phones CLS is programmed with MWA and LPA.With this configuration I do not get any lamp indication or wavering dial tone. When I change CLS to LPD I receive the wavering dial tone.
7) This problem occurs on all analog phones no matter what Superloop, shelf or cardslot.
8) I tried new cards, reprogrammed some phones and set up test phones on different Superloops.
9) Also programmed MIK and MCK on digital phone and can turn on lights on digital and VoIP phones but not Analog phones.
10) I have intermittent speech path problems on the analog phones only as well.

My thinking is that these symptoms are pointing to a DSP resource problem. I am not familiar with how to run tests on the DSP's to check them to try to isolate the problem. Or is there a software corruption issue that is across all my DSP's. I also performed a ENTC in LD 80 with luck on seeing any problems. I also performed a CallPilot trace and all looks good.

Please let me know what you think and how to proceed with this issue.

Thanks

 

[NortelGuy1979]

MWL is handled by a voltage change on the NT8D09; stutter tone is provided by your DTR's built on the MGC.

Are every single one of your analog phones not able to get message waiting lights? What added light did you put on; 2500 phones don't come with a light usually. I'd bet it's a voltage issue.

Matthew - Technical Support Engineer Sr.

http://www.linkedin.com/in/matty79

 

[NY105]

Yes, every single analog phone that has a message waiting lamp is not working. I was thinking along the lines of voltage as well, but cannot remeber where the settings are.As far as the 2500 sets it was a standard led bulb we added to incoming line inside the phone.

 

[bhassell2000]

what version analog line cards are you using?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[Firebird Scrambler]

This might be a silly answer, but as you have programmed CLS = MWA and LPA for the message waiting lamp models, have you also swapped over the A B wires in the phone socket or at the wiring frame as I've had a few occassions where a customer has replaced their Hotel guests phone in a room with a different phone type and the voltage feeding the lamp was on the other wire.



All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[NortelGuy1979]

According to my circuit card guide, the MWL is -150V DC at 1 Hz. However, I also just read that the "Power for lighting the message waiting lights is provided by either the peripheral equipment power supply (in the case of an IPE shelf, I believe) or the ringing generator (also IPE) - these are all integrated into the MGC cabinet. There's DIP switches and a table on the front of your MGC cabinet, behind the door; so it's configurable. I can't find a clear picture or table in my books, but ... if you're in front of the cabinet

I'd guess your lights are wanting a different voltage than your cabinets are set for.

Matthew - Technical Support Engineer Sr.

http://www.linkedin.com/in/matty79

 

[telebub]

Do you happen to have a CLASS Modem card installed for CLID to analog sets?

 

[NY105]

Ok, let me try to answer as many questions I can.

1) I do not have a CLASS Modem card installed
2) Swapped polarity and the phone starts acting crazy.
3) Analog Cards are all NT8D09AK Rls 5

Thanks

 

[NY105]

Just checked the DIP switch settings on all MG and all are in the on position. Can anyone give me some insight as to the chart? If I read it right DIP swt 8 should be in the on position for -150V.

 

[NortelGuy1979]

I don't have that table in my books; just a picture with glare on it that you can't read the front of the cabinet.

You need to match the voltage setting your inline lights are expecting...

Matthew - Technical Support Engineer Sr.

http://www.linkedin.com/in/matty79

 

[NY105]

Good Morning All,

Thanks to everyones input the problem is solved. It was the DIP Swt setting on the front of each cabinet that was the problem. Had to turn Swt 7 to the "OFF" position and the lights are working now.

Thanks to everyone, one problem down and another one to go. I'll save it for next week.

 

[antech]

I have same issue and tried all the mentioned things and not solved.Could you please send me the patches installed in your system?

 

[NY105]

I would gladly do that except I do not what patchs where installed. If there is a LD to print out what is installed and I am sure there is, please let me know and I will get the info to you.

 

[antech]

>ld 143
.mdp issp

 

[antech]

Any updates?

 

[NY105]

Sorry about not getting back to you on the patches. I have 189 patches installed. It is pain the *** to copy, paste and then burn to a cd to move a computer to post. We are not allowed to use Thumb drives. Anyway I will try to get them to you.

Thanks

 

[antech]

Can you check any of the patches with name p16506_1.cpm?Thank you your replay.

 

[antech]

Any idea if iam using cabinet?(not chassy)

 

[NY105]

Finally got the list. Pretty long.

PAT# PRS/CR PATCH REF # NAME DATE FILENAME SPECINS
000 Q01454085-02 ISS1:1OF1 p06006_1 17/05/2011 p06006_1.cpm NO
001 Q01446798-01 ISS6:1OF1 p22847_6 17/05/2011 p22847_6.cpm NO
002 Q01543855 ISS1:1OF1 p23303_1 17/05/2011 p23303_1.cpm NO
003 Q01544025 ISS4:1OF1 p23362_4 17/05/2011 p23362_4.cpm NO
004 Q01562225-02 ISS1:1OF1 p23365_1 17/05/2011 p23365_1.cpm NO
005 Q01975165 ISS1:1OF1 p23637_1 17/05/2011 p23637_1.cpm NO
006 Q01598435 ISS1:1OF1 p23695_1 17/05/2011 p23695_1.cpm NO
007 Q01614134 ISS1:1of1 p23706_1 17/05/2011 p23706_1.cpm NO
008 Q01616778-02 ISS1:1OF1 p23721_1 17/05/2011 p23721_1.cpm NO
009 Q01642061 ISS2:1OF1 p23912_2 17/05/2011 p23912_2.cpm NO
010 Q01935509 ISS1:1OF1 p23913_1 17/05/2011 p23913_1.cpm NO
011 Q01564730-01 ISS1:1OF1 p23920_1 17/05/2011 p23920_1.cpm NO
012 Q01649951 ISS1:1OF1 p23971_1 17/05/2011 p23971_1.cpm NO
013 Q01650758 ISS2:1OF1 p23987_2 17/05/2011 p23987_2.cpm NO
014 Q01649622-01 ISS1:1OF1 p24012_1 17/05/2011 p24012_1.cpm NO
015 Q01644796 ISS1:1OF1 p24050_1 17/05/2011 p24050_1.cpm NO
016 Q01657900 ISS1:1OF1 p24057_1 17/05/2011 p24057_1.cpm NO
017 Q01658732 ISS1:1OF1 p24060_1 17/05/2011 p24060_1.cpm NO
018 Q01659964 ISS1:1OF1 p24074_1 17/05/2011 p24074_1.cpm NO
019 Q01660344 ISS2:1OF1 p24083_2 17/05/2011 p24083_2.cpm NO
020 Q01661496 ISS1:1OF1 p24088_1 17/05/2011 p24088_1.cpm NO
021 Q01660421 ISS3:1OF1 p24090_3 17/05/2011 p24090_3.cpm NO
022 Q01662036 ISS1:1OF1 p24095_1 17/05/2011 p24095_1.cpm NO
023 Q01661177 ISS1:1OF1 p24107_1 17/05/2011 p24107_1.cpm NO
024 Q01660654-02 ISS1:1OF1 p24119_1 17/05/2011 p24119_1.cpm NO
025 Q01661818 ISS1:1OF1 p24126_1 17/05/2011 p24126_1.cpm NO
026 Q01664253 ISS1:1OF1 p24128_1 17/05/2011 p24128_1.cpm NO
027 Q01592763 ISS1:1OF1 p24140_1 17/05/2011 p24140_1.cpm NO
028 Q01643370 ISS1:1OF1 p24144_1 17/05/2011 p24144_1.cpm NO
029 Q01660194 ISS2:1OF1 p24157_2 17/05/2011 p24157_2.cpm NO
030 Q01667674 ISS1:1OF1 p24158_1 17/05/2011 p24158_1.cpm NO
031 Q01617824 ISS1:1OF1 p24161_1 17/05/2011 p24161_1.cpm NO
032 Q01661464 ISS1:1OF1 p24173_1 17/05/2011 p24173_1.cpm NO
033 Q01654197 ISS1:1OF1 p24177_1 17/05/2011 p24177_1.cpm NO
034 Q01669965 ISS1:1OF1 p24186_1 17/05/2011 p24186_1.cpm NO
035 Q01667982 ISS1:1OF1 p24195_1 17/05/2011 p24195_1.cpm NO
036 Q01670592 ISS1:1OF1 p24205_1 17/05/2011 p24205_1.cpm NO
037 Q01651818-01 ISS1:1OF1 p24234_1 17/05/2011 p24234_1.cpm NO
038 Q01523740-01 ISS1:1OF1 p24236_1 17/05/2011 p24236_1.cpm NO
039 Q01647687-01 ISS1:1OF1 p24237_1 17/05/2011 p24237_1.cpm NO
040 Q01673765 ISS1:1OF1 p24240_1 17/05/2011 p24240_1.cpm NO
041 Q01674131 ISS1:1OF1 p24257_1 17/05/2011 p24257_1.cpm NO
042 Q01743126 p24051 p24266_2 17/05/2011 p24266_2.cpm NO
043 Q01669389 ISS1:1OF1 p24280_1 17/05/2011 p24280_1.cpm NO
044 Q01679499 ISS1:1OF1 p24297_1 17/05/2011 p24297_1.cpm NO
045 Q01680019 ISS1:1OF1 p24307_1 17/05/2011 p24307_1.cpm NO
046 Q01622663 ISS1:1OF1 p24316_1 17/05/2011 p24316_1.cpm YES
047 Q01557513-01 ISS1:1OF1 p24348_1 17/05/2011 p24348_1.cpm NO
048 Q01685244 ISS1:1OF1 p24353_1 17/05/2011 p24353_1.cpm NO
049 Q01644739-02 p24032 p24411_1 17/05/2011 p24411_1.cpm NO
050 Q01666930 ISS1:1OF1 p24459_1 17/05/2011 p24459_1.cpm NO
051 Q01688862 ISS1:1OF1 p24461_1 17/05/2011 p24461_1.cpm NO
052 Q01721165 ISS1:1of1 p24471_1 17/05/2011 p24471_1.cpm NO
053 Q01676010 ISS1:1OF1 p24494_1 17/05/2011 p24494_1.cpm NO
054 Q01670166 ISS1:1OF1 p24564_1 17/05/2011 p24564_1.cpm NO
055 p24193 p24430 p24380 p24632_1 17/05/2011 p24632_1.cpm NO
056 Q01684574 ISS1:1OF1 p24661_1 17/05/2011 p24661_1.cpm NO
057 Q01595724 ISS1:1OF1 p24662_1 17/05/2011 p24662_1.cpm NO
058 Q01750100 ISS1:1OF1 p24720_1 17/05/2011 p24720_1.cpm NO
059 Q01757491 p24160 p24741 p24763_1 17/05/2011 p24763_1.cpm NO
060 Q01664106 ISS1:1OF1 p24791_1 17/05/2011 p24791_1.cpm NO
061 Q01768742 ISS1:1OF1 p24808_1 17/05/2011 p24808_1.cpm NO
062 Q01666329 ISS1:1OF1 p24821_1 17/05/2011 p24821_1.cpm NO
063 Q01762104 ISS1:1OF1 p24826_1 17/05/2011 p24826_1.cpm NO
064 Q01768403 ISS1:1OF1 p24846_1 17/05/2011 p24846_1.cpm NO
065 Q01623739 p23857 p24858_1 17/05/2011 p24858_1.cpm NO
066 Q01641254 ISS1:1of1 p24879_1 17/05/2011 p24879_1.cpm NO
067 Q01773206 ISS1:1OF1 p24887_1 17/05/2011 p24887_1.cpm NO
068 Q01774500 ISS1:1OF1 p24920_1 17/05/2011 p24920_1.cpm NO
069 Q01780393 ISS1:1OF1 p24937_1 17/05/2011 p24937_1.cpm NO
070 Q01781261 ISS1:1OF1 p24949_1 17/05/2011 p24949_1.cpm NO
071 Q01781257 p24515 p24953_1 17/05/2011 p24953_1.cpm NO
072 Q01782930 ISS1:1OF1 p24964_1 17/05/2011 p24964_1.cpm NO
073 Q01777514 ISS1:1OF1 p24982_1 17/05/2011 p24982_1.cpm NO
074 Q01734971 ISS1:1OF1 p24991_1 17/05/2011 p24991_1.cpm NO
075 Q01792605 ISS1:1OF1 p25055_1 17/05/2011 p25055_1.cpm NO
076 Q01806662 p24569 p25060_1 17/05/2011 p25060_1.cpm NO
077 Q01725734 ISS1:1OF1 p25073_1 17/05/2011 p25073_1.cpm NO
078 Q01967508 ISS1:1OF1 p25076_1 17/05/2011 p25076_1.cpm NO
079 Q01787495 ISS1:1OF1 p25100_1 17/05/2011 p25100_1.cpm NO
080 Q01767265 p24688 p25103_1 17/05/2011 p25103_1.cpm NO
081 Q01797195 ISS3:1OF1 p25112_3 17/05/2011 p25112_3.cpm NO
082 Q01808963 ISS2:1OF1 p25115_2 17/05/2011 p25115_2.cpm NO
083 Q01792957 p24283 p25085 p25166_1 17/05/2011 p25166_1.cpm NO
084 Q01801614 ISS1:1OF1 p25174_1 17/05/2011 p25174_1.cpm NO
085 Q01796749 ISS1:1OF1 p25193_1 17/05/2011 p25193_1.cpm NO
086 Q01656912-02 ISS1:1OF1 p25199_1 17/05/2011 p25199_1.cpm NO
087 Q01804973 ISS1:1OF1 p25208_1 17/05/2011 p25208_1.cpm NO
088 Q01800868-01 ISS1:1OF1 p25213_1 17/05/2011 p25213_1.cpm NO
089 Q01772576 ISS2:1OF1 p25219_2 17/05/2011 p25219_2.cpm NO
090 Q01803347 p25243 p24169 p25248_1 17/05/2011 p25248_1.cpm NO
091 Q01789388-01 ISS2:1OF1 p25260_2 17/05/2011 p25260_2.cpm NO
092 Q01846428 iss1:1of1 p25292_1 17/05/2011 p25292_1.cpm NO
093 Q01811980 ISS2:1OF1 p25293_2 17/05/2011 p25293_2.cpm NO
094 Q01812411 p23982 p25302_1 17/05/2011 p25302_1.cpm NO
095 Q01769131 ISS1:1OF1 p25340_1 17/05/2011 p25340_1.cpm NO
096 Q01819106 ISS1:1OF1 p25392_1 17/05/2011 p25392_1.cpm NO
097 Q01819723 iss1:1of1 p25394_1 17/05/2011 p25394_1.cpm NO
098 Q01813168 ISS1:1OF1 p25396_1 17/05/2011 p25396_1.cpm NO
099 Q01800252 ISS1:1OF1 p25406_1 17/05/2011 p25406_1.cpm NO
100 Q01814699 ISS1:1OF1 p25408_1 17/05/2011 p25408_1.cpm NO
101 Q01828097 ISS1:1OF1 p25424_1 17/05/2011 p25424_1.cpm NO
102 Q01813168 ISS1:1OF1 p25430_1 17/05/2011 p25430_1.cpm NO
103 Q01789941 ISS1:1OF1 p25438_1 17/05/2011 p25438_1.cpm NO
104 Q01826585 ISS2:1OF1 p25460_2 17/05/2011 p25460_2.cpm NO
105 Q01622163 ISS1:1OF1 p25477_1 17/05/2011 p25477_1.cpm NO
106 Q01811796 ISS1:1OF1 p25488_1 17/05/2011 p25488_1.cpm NO
107 Q01825627 ISS1:1OF1 p25490_1 17/05/2011 p25490_1.cpm NO
108 Q01694284 ISS1:1OF1 p25513_1 17/05/2011 p25513_1.cpm NO
109 Q01826045 ISS1:1OF1 p25555_1 17/05/2011 p25555_1.cpm NO
110 Q01828091 ISS3:1OF1 p25563_3 17/05/2011 p25563_3.cpm NO
111 Q01827881 ISS2:1OF1 p25565_2 17/05/2011 p25565_2.cpm NO
112 Q01619180-01 p24061 p25567_1 17/05/2011 p25567_1.cpm NO
113 Q01828640 ISS1:1OF1 p25636_1 17/05/2011 p25636_1.cpm NO
114 Q01782633 p25479 p25647_2 17/05/2011 p25647_2.cpm NO
115 Q01840013 ISS1:1OF1 p25675_1 17/05/2011 p25675_1.cpm YES
116 Q01798612 ISS1:1OF1 p25691_1 17/05/2011 p25691_1.cpm NO
117 Q01844075 p25318 p25716_1 17/05/2011 p25716_1.cpm NO
118 Q01847256 p25857 p25735_2 17/05/2011 p25735_2.cpm NO
119 Q01838029 ISS1:1OF1 p25754_1 17/05/2011 p25754_1.cpm NO
120 Q01834637 ISS1:1OF1 p25766_1 17/05/2011 p25766_1.cpm NO
121 p24318 p25407 p25587 p25784_2 17/05/2011 p25784_2.cpm YES
122 Q01848906 ISS1:1OF1 p25787_1 17/05/2011 p25787_1.cpm NO
123 Q01759583-01 ISS1:1OF1 p25788_1 17/05/2011 p25788_1.cpm NO
124 Q01848982 ISS1:1OF1 p25789_1 17/05/2011 p25789_1.cpm NO
125 Q01853748 ISS1:1OF1 p25808_1 17/05/2011 p25808_1.cpm NO
126 Q01854513 ISS1:1OF1 p25814_1 17/05/2011 p25814_1.cpm NO
127 Q01657814-01 p24202 p25829_1 17/05/2011 p25829_1.cpm NO
128 Q01848975 ISS1:1OF1 p25832_1 17/05/2011 p25832_1.cpm NO
129 Q01828077 p25590 p25867_1 17/05/2011 p25867_1.cpm NO
130 Q01676101 ISS1:1OF1 p25937_1 17/05/2011 p25937_1.cpm NO
131 Q01877377 ISS1:1OF1 p26043_1 17/05/2011 p26043_1.cpm NO
132 Q01870072 ISS1:1of1 p26044_1 17/05/2011 p26044_1.cpm NO
133 Q01870093 ISS1:1of1 p26046_1 17/05/2011 p26046_1.cpm NO
134 Q01870130 ISS1:1of1 p26047_1 17/05/2011 p26047_1.cpm NO
135 Q01877638 ISS1:1OF1 p26054_1 17/05/2011 p26054_1.cpm NO
136 Q01850159 ISS1:1OF1 p26068_1 17/05/2011 p26068_1.cpm NO
137 Q01877892 iss1:1of1 p26076_1 17/05/2011 p26076_1.cpm NO
138 Q01867867 ISS1:1OF1 p26082_1 17/05/2011 p26082_1.cpm NO
139 Q01881369 ISS1:1OF1 p26093_1 17/05/2011 p26093_1.cpm NO
140 Q01885167 ISS1:1OF1 p26143_1 17/05/2011 p26143_1.cpm NO
141 Q01683739 ISS1:1OF1 p26196_1 17/05/2011 p26196_1.cpm NO
142 Q01867517 p26095 p25130 p26291_1 17/05/2011 p26291_1.cpm YES
143 Q01874128-01 ISS1:1OF1 p26309_1 17/05/2011 p26309_1.cpm NO
144 Q01829204 p26085 p24331 p26314_1 17/05/2011 p26314_1.cpm YES
145 Q01883690 p24840 p26332_1 17/05/2011 p26332_1.cpm NO
146 Q01885621 ISS1:1of1 p26377_1 17/05/2011 p26377_1.cpm NO
147 Q01885627 ISS1:1of1 p26388_1 17/05/2011 p26388_1.cpm NO
148 Q01885634 ISS1:1of1 p26389_1 17/05/2011 p26389_1.cpm NO
149 Q01885617 ISS1:1of1 p26390_1 17/05/2011 p26390_1.cpm NO
150 Q01906940 ISS1:1of1 p26400_1 17/05/2011 p26400_1.cpm NO
151 Q01920197 iss4:1of1 p26449_4 17/05/2011 p26449_4.cpm NO
152 Q01831598-01 ISS1:1OF1 p26473_1 17/05/2011 p26473_1.cpm NO
153 Q01913183 ISS1:1of1 p26521_1 17/05/2011 p26521_1.cpm NO
154 Q01901359-02 ISS1:1OF1 p26563_1 17/05/2011 p26563_1.cpm NO
155 Q01819809 ISS1:1OF1 p26619_1 17/05/2011 p26619_1.cpm NO
156 Q01900523 p25067 p26457 p26666_1 17/05/2011 p26666_1.cpm NO
157 Q01888003-01 ISS1:1OF1 p26715_1 17/05/2011 p26715_1.cpm YES
158 Q01925999 ISS1:1OF1 p26717_1 17/05/2011 p26717_1.cpm NO
159 Q01913251 p26178 p26754_1 17/05/2011 p26754_1.cpm NO
160 Q01750890 ISS1:1of1 p26852_1 17/05/2011 p26852_1.cpm NO
161 Q01596937 ISS1:1of1 p26853_1 17/05/2011 p26853_1.cpm NO
162 Q01938573 p26884 p27067_1 17/05/2011 p27067_1.cpm NO
163 Q01973034 ISS1:1OF1 p27110_1 17/05/2011 p27110_1.cpm NO
164 Q01958470 ISS1:1OF1 p27424_1 17/05/2011 p27424_1.cpm NO
165 Q01945264 p24646 p23928 p27552_1 17/05/2011 p27552_1.cpm NO
166 Q01984259 ISS1:1OF1 p27625_1 17/05/2011 p27625_1.cpm NO
167 Q01934703 ISS1:1OF1 p27765_1 17/05/2011 p27765_1.cpm NO
168 Q01969846 ISS1:1OF1 p27774_1 17/05/2011 p27774_1.cpm NO
169 Q01971145 p27322 p26004 p27845_1 17/05/2011 p27845_1.cpm NO
170 Q02005426 ISS1:1OF1 p28012_1 17/05/2011 p28012_1.cpm NO
171 Q02013326 p25128 p28032_1 17/05/2011 p28032_1.cpm NO
172 Q01970255 ISS1:1OF1 p28193_1 17/05/2011 p28193_1.cpm NO
173 Q01976301 ISS1:1OF1 p28205_1 17/05/2011 p28205_1.cpm NO
174 Q02011541 p24129 p28235_1 17/05/2011 p28235_1.cpm NO
175 Q01858614-01 p23915 p25930 p28244_1 17/05/2011 p28244_1.cpm NO
176 Q01883840 p26413 p26962 p28249_1 17/05/2011 p28249_1.cpm YES
177 Q01938235-01 p25007 p28418_1 17/05/2011 p28418_1.cpm NO
178 Q02023341 ISS1:1OF1 p28445_1 17/05/2011 p28445_1.cpm NO
179 Q01986974 p27311 p27731 p28821_1 17/05/2011 p28821_1.cpm YES
180 Q02031867 p28912 p28994_1 17/05/2011 p28994_1.cpm NO
181 Q02071694 p26597 p29093_1 17/05/2011 p29093_1.cpm NO
182 Q02083606 p27249 p29232_1 17/05/2011 p29232_1.cpm NO
183 Q02088014 ISS2:1OF1 p29259_2 17/05/2011 p29259_2.cpm NO
184 Q02086201 p29249 p28670 p29266_1 17/05/2011 p29266_1.cpm NO
185 Q0293256 p29104 p29354_1 17/05/2011 p29354_1.cpm NO
186 Q02100736 p26045 p28221 p29455_1 17/05/2011 p29455_1.cpm NO
187 Q02104745 p26529 p29495_1 17/05/2011 p29495_1.cpm NO
188 Q02113011 p27778 p29587_1 17/05/2011 p29587_1.cpm NO
189 Q01892877 ISS1:1OF1 p26237_1 25/05/2011 p26237_1.cpm NO

 

[antech]

Verry Very Much Thanks....