Message Waiting Lights

[lilmarmot]

I have a DuVoice platform integrated with my Definity ECS PBX and I am having issues with the message waiting lights not turning off when all messages have been cleared. I have checked the MWI on and off codes in the DuVoice and they match the LWC on and off codes in the system features. I have been told that the same port that lights the mwi has to be the one to turn it off. Is there a command in the PBX that will tell me which port is set to turn off and on the lights. I know where to find this in DuVoice. Thanks for any help..

mms

 

[rwalsh79]

It sounds like you may want to check your VM to switch integration if MWI is sticking. Try a reset on the VM platform and see if that helps.

(clear amw all xxxx) xxxx - extension, will turn off MWI at the extension level. That command works on the Definity. Hope this helps.

 

[oldtimer27]

I'm not sure about the DuVoice, but in the older Octel VM the only port that would activate and deactivate LWC was programmed as a 7405 with a display unit in the PBX.