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- Thread starter iskilam
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Option 1
First of all check the timestamp that displays when you manually delete the MWI. Is is the same timestamp? If so, then perhaps perform housekeeping functions on whatever voice mail system you use. That way any saved/new messages can be cleared out.
If it's a unique timestamp each instance then check to see if this extension is a Group Calling Member that might have a Group Calling MWI.
Otherwise you are going the correct route to manually delete the MWI. That or else hitting #*53 plus the extension number works like Menu-->Msgs-->Dlete. You can also try refreshing the MWI through SPM. It's Maintenance-->System-->MW Lp Update.
Option 2
Operator is typically ext 10 or port 10. Does this phone have a mailbox for the extension? Where is the general delivery box going. Typically Gen delivery is assigned to the operator console and is like box 9999 or box 9991,9992,9993(for AA)
The default "dial 0/timeout" option of the Automated Attendant's NIGHT menu is "record a message in the General Mailbox", which is 9991 for calls answered by Automated Attendant 1, 9992 for AA2, 9993 for AA3, and 9994 for AA4.
Log into the system administrator's mailbox (0), then go into programming, automated attendant, AA No. 1, night menu, modify, then dial 0 for the selector code. You will be told what it is currently set to, and your options of changing it. You might want to transfer to the operator's mailbox instead of the general mailbox
First of all check the timestamp that displays when you manually delete the MWI. Is is the same timestamp? If so, then perhaps perform housekeeping functions on whatever voice mail system you use. That way any saved/new messages can be cleared out.
If it's a unique timestamp each instance then check to see if this extension is a Group Calling Member that might have a Group Calling MWI.
Otherwise you are going the correct route to manually delete the MWI. That or else hitting #*53 plus the extension number works like Menu-->Msgs-->Dlete. You can also try refreshing the MWI through SPM. It's Maintenance-->System-->MW Lp Update.
Option 2
Operator is typically ext 10 or port 10. Does this phone have a mailbox for the extension? Where is the general delivery box going. Typically Gen delivery is assigned to the operator console and is like box 9999 or box 9991,9992,9993(for AA)
The default "dial 0/timeout" option of the Automated Attendant's NIGHT menu is "record a message in the General Mailbox", which is 9991 for calls answered by Automated Attendant 1, 9992 for AA2, 9993 for AA3, and 9994 for AA4.
Log into the system administrator's mailbox (0), then go into programming, automated attendant, AA No. 1, night menu, modify, then dial 0 for the selector code. You will be told what it is currently set to, and your options of changing it. You might want to transfer to the operator's mailbox instead of the general mailbox
Forgot one more thing to check
On the top of your phone you'll see several grey buttons. The second one from the left should say Menu. Press that. On your display you should see an option for Messages or "Msgs" Press the blank grey button under that choice. On your display should be several options including a delete or "Dlete" option.
That should take care of the light. If it doesn't let me know.
On the top of your phone you'll see several grey buttons. The second one from the left should say Menu. Press that. On your display you should see an option for Messages or "Msgs" Press the blank grey button under that choice. On your display should be several options including a delete or "Dlete" option.
That should take care of the light. If it doesn't let me know.
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