Message waiting light for agent log in ids on 8700

[cathyd]

Greetings,

I have agent log-in id's with voice mail, and I wanted the message waiting lamp to light when there are messages in that mailbox. I changed the system par features, page 11, Message Waiting Lamp Indicates Status For: loginID

The lights are still not going on, am I missing something?

Thanks,

Cathy

 

[lopes1211]

Did you add the proper settings for LWC on the agent form?

-CL

 

[cathyd]

CL

Is the only field I need to set the: AUDIX Name for Messaging: audix?

Cathy

 

[estallin]

Are they logging into a soft phone?

 

[lopes1211]

You need to set the same LWC reception, and audix/server name option as you would normally set for a regular station. You need to do the same for the agent ID and the actual phones.

-CL

 

[cathyd]

estallin: they are 6416 sets, but thanks.

CL: The lwc reception field was set to spe instead of audix. Thanks for the help, I appreciate it.

Cathy

 

[Definity]

Did you checked the system feature forms for the below option:-
-------
EAS
Expert Agent Selection (EAS) Enabled? y
Minimum Agent-LoginID Password Length:
Direct Agent Announcement Extension: Delay:
Message Waiting Lamp Indicates Status For: LoginID
-------
The MWI setup for the LoginID....