Message Waiting light failing (VMX 200)

[Latvia1]

I am having trouble with message waitng port 016. Half the card is bad at this time Card 1 port 7-15. and I would like to reroute the message waiting to try port 17 first instead of 16. These are not dedicated Message Waiting light ports. Thanks in advance

07/07/09 07:05:28 016 INTG_C MW_RESULT OFF 6449 01 16 B9
07/07/09 07:05:37 016 INTG_C MSGWAIT CLEAR 6459 01 16 BA
07/07/09 07:05:44 016 INTG_C MW_RESULT OFF_ERR 6459 01 16 BA
07/07/09 07:06:38 016 INTG_C MSGWAIT SET 6450 01 16 BB
07/07/09 07:06:45 016 INTG_C MW_RESULT ON_ERR 6450 01 16 BB
07/07/09 07:07:03 016 INTG_C MSGWAIT SET 6447 01 16 BC
07/07/09 07:07:10 016 INTG_C MW_RESULT ON_ERR 6447 01 16 BC
07/07/09 07:07:28 016 INTG_C MSGWAIT SET 6590 01 16 BD
07/07/09 07:07:35 016 INTG_C MW_RESULT ON_ERR 65

 

[ChuckRCT]

What PBX are you using? What cards are you using in the VMX200?


Chuck
RCT Technologies

 

[doktor]

Yes, to help you we need this info, Latvia1..

///doktor

 

[Latvia1]

The PBX is a Option 11. I will take a guess on the VMX card and say it is a DMID card. The Option 11 ports are programmed like 2616 phones with a MIK and MCK key on each port. Here is PORT 24 I have no issues. I would just like to start using Port 24 as the message waiting port and stop using Port 16. Thanks

MM/DD/YY HH:MM:SS PRT TYPE EVENT AUX MBX/EXTN MSG# SL U L SOURCE
07/23/09 08:03:42 024 INTG_C MSGWAIT CLEAR 6546 02 08 8C
07/23/09 08:03:43 024 INTG_C MW_RESULT OFF 6546 02 08 8C
07/23/09 08:29:29 024 INTG_C MSGWAIT CLEAR 6514 02 08 8D
07/23/09 08:29:30 024 INTG_C MW_RESULT OFF 6514 02 08 8D
07/23/09 08:59:46 024 INTG_C MSGWAIT CLEAR 6514 02 08 8E
07/23/09 08:59:48 024 INTG_C MW_RESULT OFF 6514

 

[doktor]

DO you have a SIC-8 card in your OCTEL Serenade (VMX-200)?
Or are you using NPIC's? Maybe you can read the cards from the VMX, or use .L SLOT to see...

///doktor

 

[Latvia1]

Port 16 is the trouble always gets an error. Port 8 works fine and sometimes 24 will be used and also works. Can I change the Message Waiting link on slot 1 to another port. I swapped the cards and the trouble stayed with the slot. I checked the pbx ports they all have mic and mck keys and ports are answering. I can not tell where the message light comes from on the pbx? I had the TN tested and the mic and mck key on the TN that relates to vmx port 16 is working. I could double check this just to make sure though.
FRI 10/02/2009 08:11:03 xxxx ID:1354 S/N:xxxx PBX:xx

At the dot (.), enter ? for HELP.
.l slot 1


SLOT CARD TYPE PORT EXTENSION# COS MODE OUTCALL TEST SYS
---- ---------- ---- ---------- --- ---- ------- ---- ---
1 PICNT 1 6400 254 AX YES NO 1
2 4001 254 AX YES NO 2
3 4002 254 AX YES NO 3
4 4003 254 AX YES NO 4
5 4004 254 AX YES NO 5
6 4005 254 AX YES NO 6
7 4006 254 AX YES NO 7
8 4007 254 AX YES NO 8
9 4008 254 AX YES NO 9
10 4009 254 AX YES NO 10
11 4010 254 AX YES NO 11
12 4011 254 AX YES NO 12
13 4012 254 AX YES NO 13
14 4013 254 AX YES NO 14
15 4014 254 AX YES NO 15
16 4015 254 AX NO NO 16

Message Waiting Link= 16
COS= 8

LSP table: NT_PIC
PRIMARY SYNC RECEIVER OF CLOCK


.l slot 2


SLOT CARD TYPE PORT EXTENSION# COS MODE OUTCALL TEST SYS
---- ---------- ---- ---------- --- ---- ------- ---- ---
2 PICNT 1 4016 254 AX YES NO 17
2 4017 254 AX YES NO 18
3 4018 254 AX YES NO 19
4 4019 254 AX YES NO 20
5 4020 254 AX YES NO 21
6 4021 254 AX YES NO 22
7 4022 254 AX YES NO 23
8 4023 254 AX NO NO 24

Message Waiting Link= 8 ** DEFAULT **
COS=

LSP table: NT_PIC
SECONDARY SYNC RECEIVER OF CLOCK