Message Waiting Lamps

[FoneDude66]

Main switch is a 7.0 legend and there are two satelite locations that are Magix's and they are all networked. Recently, at one of the satelite locations, the message waiting lamps stopped working. I did the "refresh" and checked the error logs and nothing appeared out of the ordinary. They have an off-brand(non Avaya)voicemail. Where do I begin my troubleshooting from this point???? Thank you in advance.

 

[Pepperz]

1) The phones need TTR's to light up the lights if the networking is done via T-1, not so if PRI. If you have a T-1, check on the TTR availablility at the affected site.
2) Since it is a non-Avaya VMS, it may the culprit, and not sending the mode code to turn on the lights. Probably want to check there first.

Pepperz@charter.net

 

[Ghostin]

What type of voice mail? Are the MWL's only malfunctioning on the one Switch?

 

[FoneDude66]

I forgot to mention that the lights had worked for over a year and it is all of the phones in just one of the locations.

 

[merlinman]

DIAL #53 and the extension number.

If that lights the light, then the trouble is the VM, not the phones or lines.

#*53 turns it off...