Message waiting lamp

[Florchita]

Hi,

I don´t know what´s going on, but the message waiting lamp doesn´t go on when a new message is waiting.
Do I have to set something? We have Voicemail lite. This was working since the IPO was installed, but somehow stopped working.
This IPO 403 is "acting odd" since the last 3 months....

 

[IPOdan]

Have you tried resetting the IP Office? What firmware is loaded on the IP Office? You may also consider rebooting the Voicemail server.

 

[IPOdan]

New Tech Bulletin:

http://support.avaya.com/elmodocs2/ip_office/tech/Global_IP_Office_Technical_Tip_89.pdf

 

[wontwork]

What phones are you using? Have you upgraded the software recently?

 

[mytelecoms]

For Avaya DT, DS and IP Phones, this should work automatically. Things are different with POTS. If you have checked the space in the username already (as IPOdan says) then work with this...

On the Extn in Manager for the analog phone, the 'Message Waiting Lamp Indication Type' allows the sending of message waiting lamp indication to an analog extension. Due to the number of methods of message waiting indication (mwi) used by different manufacturers, this operation cannot be guaranteed with all analog phones.

The IP Office currently only supports lamps using 81V dc signaling. Some analog phones use 90V dc signaling.

Also, make sure you have all your firmware up to date. If it's DS or IP Phone's you are using, make sure they are up to date too.

Let me know your progress.