message waiting key

[tausloos]

The message waiting key will not turn on when there is a message. This phone has been in service for years and has worked fine. About a month ago the light stopped working. Replaced the phone with a known working one and still the same results. Any ideas as to why this will not work?

Thanks,

Tina

 

[telebub]

What type of CallPilot? What type of telephone?

 

[tausloos]

Nortel CallPilot Manager version 05.00.41.112
M3904

Thanks,

 

[telebub]

Check the basics:

1. Is MWA programmed in the CLS of the set?
2. Is the primary extension programmed on Key 0 of the set? If not, does it appear on other TNs?
3. Are the Message Waiting settings in the mailbox correct?

 

[Crowtalks]

Also make sure the VM DN is programmed to key 15 (on the IP phones and maybe the digitals

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2

 

[norstarboy125]

Have you tried testing the light on the phone using MIC and MCK keys?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer