Message waiting indicator lights

[jcokonougher]

In the subscriber dirctory under the notifications tab the MWI box is checked, and it shows that there is a message waiting. However, the light on the phone does not come on.

 

[OzzieGeorge]

Need to know system type and phone type?

 

[jcokonougher]

It is an NEAX 2000 IPS. The phone is an Inaset 240G.

 

[neax]

Make sure Command 1303 is set to a "0" for the station.

 

[jcokonougher]

I checked command 1303 and it is set to zero. Do regular users require transaction boxes? None of these users have them set up in the administration console.

 

[smoom]

Regular users do not require a transaction box. Have you tried swapping this phone with another (known working message waiting light?)

 

[jcokonougher]

Thank You for your help so far. When the phones were set up they had both a transaction box and a subscriber's box. We removed the transaction boxes because they were making using the voicemail to much of a problem.I have noticed that the MWI light seems to be tied to the interoffice extension of the phones, but I don't know how.

 

[smoom]

Do the extensions numbers for the phones match the extension #'s programmed in the voicemail system?

 

[jcokonougher]

How would I check that to see if there is a problem?

 

[jcokonougher]

Thanks for the help. We got it fixed.