Message Waiting Ind non physical PLIDS ?

[mitelritz]

Is there a way to just set up regular did exts on a phone and a mwi key without having to do a Physical Analog or dnic Phantom Plid....


I just have all the 80 users and their Exts already built with a mwi key and a single line key...

Actual problem is that when i call the did i have in Call Re routing going to vm if i call the DID and leave a message. There is a msg in that corresponding MBX but the Mwi doesnt light the key.

but in the ext field for the VM embedded i have it going to the 4 digit DID and on the 80 phones their DID is that same 4 digit ext.

i know how to fix this with phantom on premise line bays but just checking if anyone know a setting that i couldnt find out..

or does it have to be a PHYSICAL plid in order to fire the Light.

THanks

 

[kwbMitel]

You really need to tell us the platform you are using.

I will assume 3300 as most of your terminology sounds like a 3300.

On a 3300 you do not need a physical PLID to associate a MWI.

MWI's can be associated with Non-Prime single lines, Multicalls or Keylines.

Of course if you don't have a 3300 you can ignore the above.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mitelritz]

hmm yes its a 3300 sorry. But I was informed by my techs that I couldnt get a mwi light to appear on a phone without a physical plid to it aka a virtual Pernode with the analog exts. i have tried the scenario exactly to. couldnt get the light to appear checked all the cos settings.

its not a prime but just a single line key on the phone.

i have my call rerouting first alternative going to vm.

 

[MitelInMyBlood]

Keyline MWI works fine. The caveat is it requires TWO key appearances per extension.

1 (ring/no ring, single line/key system or multicall appearance)of each extension
2 a corresponding MWI key appearance for each extn.

Then in your call rerouting assignment form set each extension to system reroute to voice mail

 

[kwbMitel]

What rev is your software?

What type of VM are you using?

For the Message Lamp, Are you programming it on a key?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mitelritz]

the latest 8.0 ur3 release....
and yes i did but the Message lamp on a key.

 

[kwbMitel]

This functionality just works.

I can't imagine what you might be doing wrong for you not to get it going.

I recommend you start fresh with ext's you haven't used before.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelpassion]

you sure you programmed mwi activate and deactive in your feature access code assignment


does mwi work on an actual extension? something's dodgy!