Message waiting denied

[dnava]

I have a MICS system with 7.0 XC software installed. My trouble is that when the customer tries to leave a message by pressing "Feature 1" and then tries to add an ext number it is coming back with "Message Denied". The system has been installed for 3 months now and was working just fine. we have had this problem for the last four days.

 

[curlycord]

The admin has locked those sets in question to Full Lock

 

[dnava]

Curlycord,

Thanks for the response. I checked this out on many of the sets that we have tested on as well as others and "Set Lock" is set to "NONE".

Hope you or orthers may have an other idea, I'm stumped.

 

[phoneguy427]

You have tried to send a message to an
invalid internal number or to a telephone
that is out of service. This is out of the norstar manual.

 

[dnava]

Phoneguy427,

I wish that was it, I read that in the manual to, but sorry to say it is not the case.

 

[curlycord]

The customer has been drinking!


Ok reboot system and see if clears bug.

 

[dnava]

That was it, rebooted and it did come back just fine. Thought about rebooting, but I wanted to make sure it was not something else I was over looking.

Thanks for the info. Now, if it should happen again, maybe I should replace the software. If I do, should I also replace the NVRAM as well?

Also, if I do need to replace it, will this change my system ID and I will have to get new PRI KeyCodes?

 

[curlycord]

If it happens again the next step would be to to a startup and program from sctarch...like reloading Windows.