Message Notification 1

[beybros]

We have a CICS 6.1 and CallPilot 100 2.0. We have setup message notification to a Nextel cell phone, but it does not work. Do anyone know, does Nextel support this feature?


P.S. I setup the mailbox for outdial and pool. Then pool 1, accept 1 and so on....

 

[NTL555]

are your lines supervised?


Nam555

 

[ThePhoneGURU]

Where does it seem to go wrong?
Have you been able to troubleshoot or isolate anything?

 

[beybros]

The lines are Supervised....

We program each mailbox and add each user their cell phones. When we leave a message, as far as we can tell the cell phone is not responing.

I have a thought ... is the CP 100 sending the message notification out as a text message?

 

[hawks]

Can you clean the mailbox out and try it to a land line? This way if it works then you need to get with cell provider.

 

[ThePhoneGURU]

Make sure your COS is set to allow this I think the only COS that denies this feature is 5 and 6..

 

[NTL555]

did the time to start the message notification roll into the start time, or did you just tell it to start at 11:00AM and it was 12:00PM when you did it. I always had to make it roll into the notification before it'll work for me.

Nam555

 

[beybros]

I will change the cell phone number to a land line.

Also, I set the start time for 1200 AM and stop time for 1159 PM.

I will check and make sure for the COS is to to allow.

 

[beybros]

I have a thought ... is the CP 100 sending the message notification out as a text message?

 

[beybros]

I set the dialing string to...9P1xxxxxxxxxx....do I need a paue?

 

[hawks]

If you have the Outdial set up to use the pool then you do not need the 9.

 

[bkrike]

It has nothing to do with Nextel, and it is not a text message. It is just a number that is dialed. So if you can succsefully dial the cell phone from a land line- you are good. When you answer the call the CP walks you through retrieving the message. As to why it does not work: it could be a number of reasons, all pertaining to your programming.

 

[beybros]

To all who responed, I thank you.

 

[ThePhoneGURU]

Did you fix it?
What was the trouble?

 

[beybros]

I took out the 9 in my dial string