Message Notification on Voicemail Box

[pbxnkey]

I set up message notification on MB to go to a Cell phone.
When I leave a message it does not call my cell. If I change it to extension it works fine. I checked to make sure the VoiceMail ports are in a COR that is unrestricted and they are. I have the ports in a separate COS, so I checked that also and don't see anything relating to this problem. Any suggestions would be helpful.

 

[kwbMitel]

Make sure the COS of the voicemail ports have:

Public Trunk access via DPNSS
Non-Verified Account Code

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[MitelInMyBlood]

At the risk of stating the obvious, make sure the number you have set for outcall notification (the cell #) includes whatever leading digits (i.e., 9) are required to make the call.

 

[pbxnkey]

Yes Mitelinmyblood I have a 9 in front of the number.
When I get back to the office I will check KWBMitel's suggestion.

 

[kwbMitel]

Also, The COS for the VM ports should have an account code length that matches the digit length of the port extensions.

The VM ports use Non-Verified account codes on all outbound calls and enter the extension number of the port making the call.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pbxnkey]

KWBMitel, you stated that I must enter the extension number of the port making the call. Where do I enter the port # and can I use the Hunt Group Pilot #? Is there somewhere in the manual that states all this?

 

[pbxnkey]

Correct me if I'm wrong but I think I understand now. I must enter an account code that matches the VM port-Correct?

 

[kwbMitel]

NO, you do not need to dial the account code, the system does that automatically. The system needs to be able to do it via the COS options.

COS Options:
Non-Verified - Enabled
Public Trunk Access - Enabled
Account code length = port extension length.

It looks like you've covered everything else.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pbxnkey]

I tried all of that and nothing worked, so I went back into the mailbox and reset up the message notification options and it worked. Just for the hell of it I started removing all the programming I just did one by one and I soon as I removed the Public Trunk access it stopped working. I added that back and it started working again.

 

[kwbMitel]

At least it works, never question getting what you want.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.