Message Networking to MM VPIM only Receive Attachments

[jjamjr]

Hello any ideas regarding Cisco Unity 8.x to Message Networking 3.1 VPIM to Modular Messaging 5.2 gets recorded name but never receives the actual voice message. Prompt plays 1 new message with e-mail it plays the MN message number in computer-sound voice then says for all printable print options press blah blah blah. When I send from MM through the MN over to Cisco Unity it gets there perfectly and it plays everything normally. It is just the cisco to the MM through the MN that never works. Any thoughts? I have checked off boxes in Unity that says do not send text attachments and other things but nothing seems to make any difference over to the MM

 

[KenMeans]

sounds like a Cisco mis config. Can you print the setup screen for the Cisco from the MNS system and post

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[jjamjr]

Hello I am not able to paste anything since my Comapny firewall does not let me get to MediaFire. the info i have is
remote machine name = cucm
machine type = vpim
ip address = 151.162.10.205
mailbox id length = 5
default language = en-US
failed Msg Notification priority = no
msg ID = no
send message for eaw = no
deafult netname type = u
organization = none
organization unit = none
comments = none
subscriber update type = dynamic
default comminity ID = 1
Voice Names for Dynamic = yes
voice mnakmes for dynamic= yes
dynamic sub expiration = 90
use DNS = yes
port = 25
domain name = cucm.ko.com
Dial plan mapping = mailbox number range = 54111 to 68647
Map to =888
I can not add this IP address into the external hosts file because it keeps telling me i have duplicate info for other already working sites and i cant remove those so i thought that adding this to the extrnal hosts file would help me so I have opened a ticket with AVAYA to ask them why it can only be added by manual intervention from AVAYA. Thanks, jjamjr

 

[KenMeans]

you should not need to add the IP of any node to the host file as you have this set to use DNS. Is the DNS right for the Cisco system ? you can test it in the diag menu of the MNS

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[jjamjr]

Thank you. When I do the test through the MNS for Diagnostics/ Test Connections/ SMTP Test I get the following it is weird because the SMTP domain of the Cisco Unity is supposed to be cucm.ko.com but i see beloww reply as the 220 shows fjb7828cmbe851 so i guess that is why the info coming from the Unity through the MNS over to MM is messed up but going from MM thru the MNS over to Cisco everything works fine. it must need the correct info coing the one way to the MM. I will opena ticket with Cisco to get the Cisco unity to be SMTP domain cucm.ko.com as well as the unity Mailer to be reporting out the same domain name as cucm.ko.com not for it to think it is fjb7828cmbe851 where ever it gets that mess from... thanks, jjamjr


Starting test connection for smtp/vpim end node...
Port Number for machine cucm is 25
Trying to connect to the remote machine cucm.ko.com on port 25...
We are using DNS for this end node.
Remote machine replies::220 fjb7828cmbe851 UnityMailer (ver 1.0); Fri Apr 08 14:25:09 EDT 2011
********* End of Reply *********
Connection established with cucm.ko.com
Trying to establish a ESMTP connection
We send::EHLO me
Remote machine replies::250-fjb7828cmbe851:8025 Hello 10.192.32.20 [10.192.32.20]
Remote machine replies::250-SIZE 10000000
Remote machine replies::250-PIPELINING
Remote machine replies::250-AUTH LOGIN
Remote machine replies::250-STARTTLS
Remote machine replies::250 HELP
********* End of Reply *********
ESMTP connection established
We send::QUIT
Remote machine replies::221 2.0.0 fjb7828cmbe851 closing connection
********* End of Reply *********
Connection test finished successfully !!!