Message light keeps coming on.

[glockej]

I have an extension where the MWL comes on every day at the same time but there's no message in the voice mail box. I can use the cover message retrival option to see when the message is coming in and delete it but it comes back at 2:03am every morning.

Avaya Definity G3r CM1.3
Octel 350

Any suggestions?

Thanks,
Jeff

 

[captainnick666]

some one may have set it a lwc message

 

[4merAvaya]

The time sound like it coincides when the PBX does maintenance. Next time it comes on do 'status station xxxx' and see where the MWI source is.

Kevin

 

[glockej]

That's what I suspect but it happens at exactly 2:03am every day so I don't think it's just someone accidentally dialing the LWC FAC. I'm thinking it might be a modem or something similar dialing a digit string that has the FAC and the extension in it but I don't know how I would track this down. Any ideas?

 

[glockej]

It says "SPE".

 

[captainnick666]

did you go into the octel & reset the mwi light on the mailboxes admin page?

 

[glockej]

I did not, I can though.

 

[captainnick666]

i would.

 

[glockej]

I'll give that a shot and let you know what happened on Monday. Thanks.

 

[captainnick666]

ok

 

[glockej]

Same problem on Monday. Light came back on. There's a ghost in the machine...

 

[Regordmdew]

Since it happens at the same time every day, at 2:00 am enter the List Trace Station xxxx command and see who is calling.

Unfortunately, this request will timeout so you can't just issue the command, go to sleep, and see what happened in the morning.