Message Light Disappears

[NYPQ-EN]

Happy Friday and Good morning to all,

We started to get reports of Message Lights not turning on when there is a voice mail in the voice mail box.

We use Openscape Expressions and have programmed a mail box button (MBLine) on several phones to make it easier for secretaries to answer voice mails for their bosses.

In the old Rolm , whenever we got a ticket that the message light was not working, we would reset the voice mail box in the Octel system .
At times we would have to delete the voice mail box from Octel and re-create it and this would get the light to work again.

Now that we have Openscape Expressions and Hi-Path4000, I need to find out how to go about troubleshooting an issue where the voice message light no longer turns on, but there are new messages on the phone.

I am open to any suggestions.


Thank you for your time and have a blessed day.

Eric

 

[sbcsu]

See if there are MWI ON/OFF Codes in WABE - if not then add one for each
DIS-WABE:GEN,,,,MBON;
DIS-WABE:GEN,,,,MBOFF;

Add:
ADD-WABE:**901,,,MBON,N;
ADD-WABE:**902,,,MBOFF,N;

If you have MBON / MBOFF codes already then go to an Analog phone
Dial the MBON code and then the extension number - it will turn on the MWI light at that phone
Dial the MBOFF code and then the extension number - it will turn off the MWI light at that phone

You don't need MBON/MBOFF for Xpressions, however it is just a way of testing to see if your phones are setup correctly.

 

[adibv]

Some additional info to check:

- on analog devices it is recommended to have:
DHPAR=MWLED

- check on:
ZAND:TYPE=TONES,CP=MWI,SIU=3;

- if IPDA:
CHANGE-UCSU:UNIT=AP,LTG=1,LTU=..,CP=MWI,SIU=3;

- when Xpressions or Phonemail sends a MWI Activate over the trunk to the Hipath 4000, it searches circuit 0 first.
If circuit 0 is not configured, the MW will fail.
Circuit 0 must be configured on the STMI circuit. for example:1-1-2-0. If only 1-1-2-1 is configured, the MWI will fail.
It is not required for circuit 0 to be a trunk to Xpressions or even the same protvar. It only needs to be configured.

- check DISPLAY-RICHT:MODE=PM;
- the PMIDX from SBCSU and the IDX from RICHT must be the same digit

 

[sbcsu]

And one more -
You should have a RICHT PM
The number of that RICHT PM should be added in to the SBCSU/SCSU to indicate which Xpressions it is connected to
CHA-SBCSU:STNO=XXXX,PMIDX=??;