Message hangs Server sync on Outlook 2k3 clients

[Pigboy]

I have several users with Outlook 2k3 in Cached Exchange Mode getting these errors in the sync log

12:08:17 Synchronizer Version 11.0.5604
12:08:17 Synchronizing Mailbox <user name>'
12:08:17 Synchronizing Hierarchy
12:08:17 1 folder(s) updated in online store
12:08:17 Synchronizing server changes in folder 'Outlook 10 Security Settings'
12:08:17 Downloading from server 'server'
12:08:17 Synchronizing server changes in folder 'Inbox'
12:08:17 Downloading from server 'server'
12:08:17 Error synchronizing folder
12:08:17 [80040119-544-50B-560]
12:08:17 The item was found to contain a virus that could not be cleaned. For more information, contact your Exchange server administrator.
12:08:17 Microsoft Exchange Server Information Store
12:08:17 For more information on this failure, click the URL below:
12:08:17

http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040119-544-50b-560

12:08:17 Done
12:08:17 Microsoft Exchange offline address book
12:08:17 Download successful

I can access the inbox via webmail or by turning off cached exchange mode and delete the messages but cannot view them. No headers, no preview...nothing.

We run Symantec Mail Security on the mail server and SAV client on the machines all with current def files.

Has anyone out there seen this and have a working solution?

Oink

Pigboy

 

[anhlam]

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