Message Forwarding Issue

[cook1082]

Have customer that's on a BCM450 6.0 and has one UM seat licence. They don't have the UM/Desktop loaded on a PC and never set up the Message Forwarding but when you try to assign COS 3 that has Message Forwarding enabled on it to a Mailbox it says NO More UM Seats available.
Does mean that another mailbox has the Msg Fwd enabled on it?

 

[curlycord]

Yes!
Like a first come first server basis in programming.


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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[cook1082]

Thanks Curly that's what I thought. I guess have to look thru all mailboxes and find the one with message FWD enabled and disable it so I can enable a different one.

 

[curlycord]

Reports/Mailbox Information and search for MSGFWD Active

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[cook1082]

Good idea. Wont be able to check until Tuesday.

 

[cook1082]

They found the MB with the COS 3 and was able to assign the cos to it but then they got.

Your message forwarding has been deactivated. Please contact your administrator.

I told them to check the MN manager then got this:

The message forward feature is not currently enabled for you account.If you need to use it please contact you administrator.

?????

 

[curlycord]

Check alarms, it will probably state that it tried but configuration is wrong.
Go to Mailbox XXX and Enable it and test.
If still an issue...
If other mailboxes that use MF work then issue with email address, if all do not work then issue with settings in System Properties in Callpilot.

Presuming they use Outlook Exchange off internal server, I dont know those settings as I use my website for my MF.




________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca