Message Cut-Off After 5 Seconds

[CustSup]

When customers dial my extension directly, their message length is okay. If they pass the original extension option and get to my extension a different way (after pressing * 8) the message length is only 5 seconds (obviously not long enough). A voice states "Delivery Scheduled," presumably referring to the voice message being delivered to my extension.

Minimum mailbox message length is 2 minutes, which is what my mailbox is set to. What is cutting off the message after 5 seconds and how do I fix it?

Thank You!!

Justin

 

[merlinman]

Justin, We will need to know what SYSTEM you are needing help with. Legend/Magix or Partner?

http://merlinmanswebpage.yolasite.com

 

[CustSup]

Thank you! So sorry, it is Partner Mail VS. I hope that is enough to identify it.