Mesage light doesnt go out

[egnalc]

The message light stays on even though there are no messages for ext 10. How can I fix this.

Thanks

 

[TouchToneTommy]

Which Voice Mail do you have? If is the External Partner Mail or the new Partner Messaging, there is a General Mailbox at 9991 which lights up at Ext. 10.

 

[egnalc]

We have the new Partner messaging. What is the purpose of the general mailbox and how do i get rid if it?

Thanks

 

[TouchToneTommy]

The general mailbox is usually used in the Night mode for "Dial 0/Timeout" calls. This way, the person at Ext. 10 doesn't get all of the "I don't know who I want to talk to" calls in their personal mailbox.

You can have these calls go to another user's mailbox, a specific extension, or disconnect (how rude!)

Anyway, go to the Automated Attendant Night Menu, and when it asks you to enter a selector code, enter 0 and then pick your choice from the menu.

 

[t3chhelp]

Try doing "feature" 10xx the xx represent the extension number. "feature" 09xx turns the message light back on.

 

[MattWray]

The msg light on/off feature is not really recommended for the above scenario. I have also found that it is not indefinate when turned off... Matt Wray
CCNA, MCP
mwray77518@yahoo.com