Mermail night ring

[ciware]

Does anyone know how to have a set go to VM normally during the day, but not at night? We have a tenant who wants his phone to ring at night and never go to mermail, but to work normally during the day. We're on Option 11c.

Thank you!

 

[wdhb]

You can use call forward by time of day

 

[ciware]

CF in what way? I can't CF to the phone (it's already ringing there, anyways). But after 4 rings, it will just go to VM again.

 

[johnpoole]

if you have a console you can make the phone not forward at night by changing the did number with night and day idc tables. example, i dial xxx3000, if the console is in days, my idc translats 3000 to 3000, my ext. when the console goes to night. xxx3000 changes to 4000, 4000 is a night bell or a phantom that is not forwarded. better yet, it goes to an as in the mail that says please call back 9 to 5, without taking a message. with out a console you'll need to front end the call with a tod in mail

john poole
bellsouth business
columbia,sc

 

[ciware]

Right now, the attendant answers the phone during the day (at the console). The set in question is at 1668. So, my IDC entries look like:

day 1668 0
night 1668 1668


The problem is that once the call hits the set, it will forward to VM after 4 rings. I guess I need a way to tell the switch not to hunt to VM outside of business hours. I'm really not sure how to make this happen.

 

[johnpoole]

so during the day it goes to console, change your night to a number that has no forward/hunt allowed. if you want the flexability of being able to answer incominmg at night, then it needs to ring a phone in the same pck grp. a courtsy phone or a night bell. if night never needs to ring just build an analog an send it there and let it ring to a non jumperied port. soft tn's are cheaper and do the same thing. (any tn past 15 on a dig card)

john poole
bellsouth business
columbia,sc

 

[johnpoole]

or just put it in your vm as a time of day schedule. a little more software but if the console goes down you still get calls on it during 9 to 5. looks like the nit may be vm anyway ld 21 prt nit

john poole
bellsouth business
columbia,sc

 

[ciware]

If I change it to a new number at night, it won't ring the same phone set. He still needs to be able to answer the phone at night. I'm not familiar with time of day schedules in mermail, but I did take a look at it. The only thing I found was in the voice management. It looks like it just changes greetings for holidays, etc. I'm probably missing something. Does anyone have more information on setting up a TOD schedule for a particular mailbox? Will this solve the problem? I could take the hunt out of the set, but then it wouldn't go to VM during the day if he's not there.

Sorry if I seem like an idiot, but I have never had to program a set like this.

Thank you

 

[coniglio]

what if you call forward by time of day and for night hours have the 1668 forward to a dummy ACD queue that NCFW's back to 1668? then at night incoming calls will just go in a loop and not get to voicemail.

 

[johnpoole]

you can't build loops in your software, if the swith allows that it will more then likely just turn you switch off anyway. might want to be a little more careful, this one want ask 4 times are you really sure. i have given you several workable solutions, have you tried any of them?

john poole
bellsouth business
columbia,sc

 

[Reusser]

I think you can use the feature already mentions a couple times "call redirection by time of day"

ld 15
req:chg
type:rdr
CRTOD: yes
CRT0: SH SM EH EM<-- start hour,start min,end hour,end min
Set time for day hours

ld 11
req:CHG
Type: <-- enter set type
CLS: RTDA
ARTO: 0
AFD: <-- enter voice mail DN
FDN: x <-- to remove forward DN

 

[ciware]

Sorry everyone, I had to wait for the system to go to night ring to test. Thank you for the time of day instructions as they were exactly what was needed. This will do the job for him.

Thanks to everyone who replied. Hopefully I can return the favor next time someone is stuck!