MerMail Broadcast Message

[Phoneyguy1]

Does anyone remember MerMail? For the first time in 30 years someone asked me to show them how to broadcast. The issue is that I recorded a test message to 5555 and now we can't remove/delete the message. We tried 76 but that will not work. Is there a procedure or a different code for broadcast/distribution list messages.

 

[GHTROUT]

If I remember right, broadcasts must be listened to in full before the mailbox can delete them.

~~
Gene at GHTROUT.com

 

[Phoneyguy1]

Thanks Gene,
I'll try that. 76 will not work during message. I get "Delete feature is not available at time". Once the broadcast message plays it goes directly to the mailbox message options. Is that how it is supposed to work.

 

[EddieDuece]

Gene is correct. And yes, you should then go to mailbox message options.

 

[Phoneyguy1]

Here's the thing. it no longer plays the broadcast message internally but does play when you call from outside to a DID. 76 will not delete from there and I can't figure out why or how it plays on incoming calls.

 

[GHTROUT]

You have the "System Greeting" recorded. That is not a broadcast you are hearing when you call in DID.

You need to be at a Mailbox that has "Admin" rights.

8-2 for Greetings; then 9 for System Greeting- then 7-6 it

~~
Gene at GHTROUT.com

 

[Phoneyguy1]

Thanks guy's for the help. Nothing worked so I had to re-load the backup to clear the broadcast message.