Merline Call Group Problems

[steelstorm]

Hello,

I am fairly new to doing the admin on our Merlin, all has been going well until now. I have a handful of extensions that I cannot get added to a callgroup (6771). When I do a print of the extensions the group is showing, but when they are logged in no calls are getting pushed to them whatsoever.

Below is the print out of one Extension that I'm having the issue with. Is anyone able to notice anything that could be causing the issue? Thanks in advance for any assistance.

A EXTENSION INFORMATION


A Extn SS/PP Type
A 6112 7/ 9 4412D+

A CTI Link : No Alarms: ACTIVE
A Pool Access : 890
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Call Screening : OFF
A Group Coverers : 770
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member: 6771
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: Yes
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 6112 7/ 9 4412D+

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *86 Park Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *782 Headset Status Status Off
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *9 Pickup General Status None
A Button 19 *22 Group Call 770 Status None
A Button 18 *56 Direct VoiceMail Status Off
A Button 17 *47 Do Not Disturb Status Off
A Button 16 *778 Inspect Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 890s Status None
A Button 10 *781 Headset Hang Up Status None
A Button 9 *21 Blank Status None
A Button 8 *21 Blank Status None
A Button 7 *21 Blank Status None
A Button 6 *44 ES2 Status Off
A Button 5 *21 Blank Status None
A Button 4 *21 Blank Status None
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A
P3F1FIM Tone N  $!Print !More: ! ! >N  $!Make a! selec!tion ! N  $!AllowL!ist !ARS ! N  $!AllowL!istTo !Ext Di!rect N  $!Disall!owLst !Sys Di!rect N  $!Disall!owTo !Group !Page N  $!Back ! !Ext In!fo S 

 

[merlinman]

On first glance, their ESS Status is OFF, meaning they ARE NOT logged in.

Also, if logging in fails, print a WORKING Extension while it's logged in and compare the two.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com