Merlin vs Definity 1

[PBXJay]

Hi, just started a new position. Used to a Definity G3si they have a merlin with Intuity audix VM. Only a console for the VM. Will ASA or DSA work with the merlin since there is no terminal there?

Thanks,
J

 

[telecomtekperson]

Nope. Built into the voicemail PC, usually is a program called SPM. Look under the menu for switch maintenance.

 

[PBXJay]

I found it but was hoping for a nicer gui. After using DSA/ASA that gui is disturbing. LOL

 

[PBXJay]

PS Thanks for the info

 

[phonesaz]

The Merlin programming will never match the Definity, but you might want to invest in a copy of WIN SPM and program the Merlin separately from the Intuity. The original SPM is horrible. WIN SPM is slightly better and you can do it from your desk. Requires 355AF adapter (converts RJ45 plug to serial port) and some type of null modem to connect to your PC, and perhaps a serial to USB connection if you don't have a serial port on your laptop/PC, but that is not as difficult as it all sounds and did I mention WIN SPM much better than SPM?

 

[Dexman]

I've never touched a Definity, but the only similarity between that system and a Merlin Magix is the Lucent or Avaya nameplate.

They are 2 totally different animals.

 

[PBXJay]

Thanks for the input. I may try that. Loved working with DSA/ASA for the Definity from the network. Much easier than sitting in a cramped phone room sitting on a step stool. lol

-J

 

[papagigo1]

PBXJay,

You don't have to sit in the phone room or be onsite even. IP into it using Interactive Northwest SOCKET MAGIX, designed just for the Legend and Merlin Magix phone systems.
A little pricey but if your doing a lot of changes it's a god sent.

Mike

 

[TouchToneTommy]

A modem would give you the very same connectivity.

 

[PBXJay]

Touchtone,

I believe there is a modem attached into the system anyway for avaya tech support
.

 

[PBXJay]

Phonesaz,

I tried to find the Win SPM software though two of my normal vendors but it is "out of stock" Are they even selling it anymore?
Thanks
J

 

[Dexman]

Here is 1 vendor:

http://metrolinedirect.com/brere90.html

 

[PBXJay]

Thanks,

I used to have them as a vendor contact and lost them in the shuffle.

-j

 

[ronromano]

The only thing that could make sitting on a step stool in a cramped phone room is no light with a water heater next to you.

 

[MrTelecom1]

I'd have to go with Tommy... The built in modem is cost effective, especially if it's one person administering one system.
Get the WINSPM software, and take an analog station from your legend and put it in the office or location you want to use the SPM software. You can connect to it and stay connected indefinitly.
Get at least Version 8. (If your system is a Merlin Legend)
Version 9 is required for Magix R3's & later.

MrTelecom1
Living the AT&T/Lucent/Avaya issues
since 1979!

 

[dagwoodsystems]

WinSPM v9 is the "latest and greatest". It's free and downloadable. Too much trouble? I'll burn you a copy and send it to you.

WinSPM has a split personality. It can either emulate the Operator Console (a traditional programming interface) OR you can use the "Quick Access" piece, which is a GUI.

The downside on the GUI is that it is rather sluggish. The software emulates the 2400 bps ISDN telephone interface, polls the switch for the info you're looking for, then presents it in a "pretty" format. To do even a simple task (such as pull up the database of extension names) may take several minutes, depending on the switch size. However, I find the reports that I can generate from this interface to be very friendly and easy on the eyes. I also find that solutions to certain problems are revealed much more readily when a logical and "pretty" presentation is available.

Even so, I should warn you that the GUI/Quick Access interface has bugs. For example, if you renumber stations, count on closing out WinSPM and restarting before trying to poll and view the data from the Quick Access menu. Don't be fooled by the "Quick Access | Clear Quick Access Data" menu options...that won't do it.

Despite all I've said, I prefer the traditional presentation of the craft port for certain things, but tend to use the GUI for others.

Tim Alberstein

http://www.dagwoodsystems.com

 

[PBXJay]

dagwoodsystems,

RE:

WinSPM v9 is the "latest and greatest". It's free and downloadable. Too much trouble? I'll burn you a copy and send it to you.

Would like to try it. I can download it but I keep getting links to buy it when I search for it. Do you have the link to the file you can post here?

Thanks,
J

 

[PBXJay]

oops found this link but do I need to do the patching or is there a complete version?

3,4,5 are full versions then you can patch upto 9.0

http://support.avaya.com/japple/css...tID=107726&temp.bucketID=108025&PAGE=Document