Merlin - Night Service 1

[hunterdw]

I've been helping out a former employer.

I'd rank myself a 1 out of 10 on the Merlin systems. I've been Cisco Call Manager for 3 years now and forget everything I ever knew about Merlin.

Last Friday, they changed providers and ported their POTS lines from one carrier to another.

9am - they hit 72#, then the number for night service.

9:05am - phone lines were ported

9:10am - they hit 73# to get the service away from night service

Friday, 5pm - they hit the 72#, then the number for night service but it gave some sort of error message that it's never given before.

I'm asking for exact wording, but they don't seem to remember and they can't clear the lines long enough to try it again.

Can someone help me out? In the process, we've gone from 5 lines (ln 801, 802, 803, 804, 805) to 4 lines (ln 801, 802, 803, 805 -- dropped 804). Does that have anything to do with it? I removed ln 804 from the calling pool.

Where do I look for the 72# / 73# stuff?

I'm in Oklahoma. They're in Texas. But I can VPN in and use WinSPM to look at things.

Advice?

-DW

 

[ken1713]

Those are codes to forward trunks thru the provider. Call the new provider and tell them what you had and they should be able to turn those features on for you. They might have different codes so ask them what they are. Hope this helps.

 

[hunterdw]

You are BRILLIANT!

Thanks