Merlin MSG & Modem

[DTGMI]

We are running into an interesting problem and hoped someone has found a solution to it.

MMSG R2 or R2.5 or R3 with an authentic Avaya port license card. When testing the modem locally with a set - transfer **3 the modem answers. When dialing in remotely with Hyperterminal and transfering to the MMSG mod with Hyperterminal and **3 they answer and the MMSG admin screen is fine.

Now with a MMSG R4 mod - real 617E49 not an upgrade - local modem answers fine but remote w/ HT answers and then produces "greek" alphanumeric. Tried 93) mods - same issue.

Tested MMSG R2 & MMSG R3 mods and they test fine both ways.

Any know conflicts with the MMSG R4 boards? They are the identical board design at the component level as the R3s but just with firmware/software upgraded.

Thanks!

 

[tdaugirdas]

You may have a defective/corrupted modem chip. It should connect.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[DTGMI]

Tom,

When you say "modem chip" ... the modem is built into the port license card not the mod - unless we're missing something ... but we've repaired 100s of these over the years and never found a modem chip.

The license card works fine on the other release mods.

It does connect locally and the MMSG admin screen comes right up and connects remotely but remotely the R4 produces screen garbage.

One other strange one. The modem works perfect remotely and MMSG admin screen comes right up on the R2.5.13 ... but when we flash upgrade the firmware to Avaya recommended R2.5.28 - the modem answers remotely but again - screen gibberish like the R4.

It acts almost like its a baud rate issue. We have tried 3 different authentic license cards and that doesn't make any difference.

Our lab techs are pretty sharp - but this one has them stumped.

Thanks for any help!

 

[tdaugirdas]

I meant the modem chip in the port card. I guess I have a question - why are you aupgrading the firmware to R2.5.28 vs. R4.0.42? Do you experience the same problem with an upgraded R2.5/3 to R4? It could be that there is a problem connecting with an older R1 port card vs. the newer versions. What kind of modem are you using on the remote end? Hopefully not a USB emulation?

Tom Daugirdas,
President
STCG, Inc.
stcg.com