Merlin MLM007 problems with changing Auto Attendant

[Tech2014]

Hello,

I have a Merlin Legend at a client with Merlin Mail and am having a problem changing around the auto attendant.

I can call 770 and get into mailbox 9997 and then go through to the auto attendant setup, but whenever I make a change to one of the selector code options (for example, #4) in the main menu and then test it, I always get the message "That selection is disabled." It doesn't matter if I have the selector code going to an announcement, submenu, or transferring to another mailbox, it always says the same thing (and if I go back into setup to check, whatever I set up is there and saved, so the system is keeping my changes). However, that same menu has #3 as an option that can be dialed (transferring to a mailbox) and that option works. If I make a change to #1, #2, #4, etc. I always get "that selection is disabled." Any help or thoughts on this problem would be appreciated.

 

[TouchToneTommy]

Are you in Single or Multiple automated attendant mode? Perhaps you are making changes to AA1 but AA2 is the one answering?

 

[Tech2014]

As far as I know, I am only in Single AA mode. I changed #1 and #2 to do direct extension dialing, and upon testing those I was able to transfer to extensions, so it definitely appears that I am altering the correct auto attendant.

 

[merlinman]

First thing I'd try is re-booting the Voice Mail itself. (There's a reset on it, so as not to interfere with the rest of the Phone System)

If that doesn't clear it up, I would do a MODEM or Serial Port SESSION and print out how it's translated.

The Restart may do the trick though.

http://merlinmanswebpage.yolasite.com

 

[Tech2014]

Hey just wanted to update this. It is working now. Even though I thought I had proved which AA was the one answering, it turned out the Day AA was the one answering, not Night. It just happened to be working with the changes I had made. Once I realized that was what was happening, I changed the options in it and everything is working now. I did restart the voicemail before that, though, so it's possible there was a problem with it that was confusing me originally. I'm just glad it's working now. Thanks for the help, as always!