Merlin Messaging

[Naperguy1]

This boggles my mind. I have in the past few weeks have had Merlin Messaging VM systems disconecting callers trying to leave messages. One was a R2.0 and the other a R2.5. Has anyone else experienced these situations as well? I have looked in the error logs and nothing pertains to the VM module. The system is grounded. Everything seems to be in working order. Thank you in advance. I have suggested that the callers are waiting too long in silence and the VM disconnects. Or they are calling from cell phones. Both answers are "No." (Sarcastically) Of course it can't be user error! Any direction on where else to look would be helpful. Thanks.

Naperguy1

 

[TouchToneTommy]

Make sure the mailboxes are not in "answer only" mode instead of "record" mode.

If it is isolated to one or two specific mailboxes, try deleting them and recreating them

 

[telephonedoc]

Two things to check: In the telephone system, Did you set the lines/trunks, reliable disconnect to Yes? and Did you identify the Voice Mail Ports in Extensions - To Rotary Enable? Hope this helps.

 

[Naperguy1]

Touchtone Tommy -

I have deleted and recreated the mailboxes twice before in the past. It seems to solve the issue for a few weeks or months and then returns to the same issue. The mailboxes are in record mode, I did check that.

Telephone doc -

The answer is yes to your suggestions. I did check those and they are set correctly.

Thank you for your suggestions!

One thing I found interesting (I don't know if anyone else has noticed it) but in the Pocket Reference for the Magix
(I looked in R4 Pocket Reference) Pages 2 and 3.

If you look at the tables on these pages

Title: MTBF without Telephones / MTBF with Telephones
MTBF = Mean Time Between Failures

Magix Configured 10x20 / 20x50 without telephones

10x20 - MTBF 17.42 YEARS
20x50 - MTBF 16.31 YEARS

Magix configured 10x20 / 20x50 WITH telephones

10x20 - MTBF 4.14 YEARS
20x50 - MTBF 1.91 YEARS

That is huge! Any system that has a PRI is already over 20 lines! Avg system size I would estimate to be configured for 50 stations (incl digital & s/l).

LESS THAN 2 YEARS! That is a big investment for a company to have a failure in less than 2 YEARS!

Food for thought!

Naperguy1

 

[jinxs]

The mean time with phones would also incluse lets say a coke spilled on a 4412d, or the enraged employee throwing his 4406's handset into the cement wall. So, in all reality, the failure of equipment in the magix controll unit pertaining to circuit packs is very reliable.