Merlin Messaging

I have a 7.0 legend with messaging Customer has 2 aa, one for pool 70 and one for pool 6.

I set up pool 70 to group calling 771, overflow to 770(messaging group) time delay 30 seconds to give operator or others time to answer. Works fine, goes to aa 1 after 5 or 6 rings.

The other pool(6) is assigned to 770 but it goes immediately to aa 2. If I try to move it to group call 772 and overflow to 770 I get "Welcome to merlin mail enter ext and password. The lines are assigned to aa 2 in the voice mail and if I remove them I get the same thing.

I know it is something stupid that I am missing but what?

Help!!
Centennial

 

[tdaugirdas]

Attach the pool (6) for AA2 to 772 (your AA2 overflow group) - keep the overflow to 770 - just as for 771. Create a mailbox in voicemail for 772 and make it an AA2 voicemail box (i.e, type 16 if 007MLM, or an autoattendant2 mailbox if Merlin Messaging) - and you should be all set.

Tom Daugirdas,
President
STCG, Inc.
stcg.com