Merlin Messaging upgrade failure

[ncc63725]

I have a Merlin Messaging R3 (617D49) that I've been trying to upgrade with no success. I purchased the one-time upgrade card from an online dealer and was pleased to see it was a genuine Avaya card complete with original manuals sealed in Avaya packaging and the language CD, so I assume this card has never been used.

I am following the instructions from CIB 3401/Comcode 700327471, and remove the port card, put in the upgrade card, then busy-out the Messaging unit. At this point, nothing happens. The light does not flash red/green as if it's upgrading, it just stays green and all the port lights stay lit as if it's in maintenance mode. No upgrade ever occurs. I've left it in that state for several hours to see if it might ever occur and it does not. I've confirmed the board is Maintenance Busy=yes, but nothing ever happens. According to the instructions I'd get solid red if the card had been used before, but instead I just get solid green like there's nothing for it to do. I release the board back into service, remove the upgrade card and reinsert the port card and dial in and check the revision number and it's still 3.0.33.

My first thought was the card was bad, but using my laptop I could verify that the card is recognized as a valid Flash 2 4MB card and there is data on it. Is it possible it's just a bad card?

 

[Telecomboy]

It should start the upgrade immediately upon inserting the upgrade pcmcia card when the module is busied out. Are you positive you busied out the correct slot- remember the processor is really slot 0. If it has been used, it should show red not green.

 

[tdaugirdas]

Putting the card in your laptop was not a good idea - Windows tends to overwrite some of the initial bytes (when accessing the card) - which may make the card unusable.

I would retry the upgrade process - remove your port card - insert the upgrade card - go to maintenance and "busy out" the slot. The upgrade should start. After it finishes - remove the upgrade card - reinsert your port card, restore the slot. It will crank for a while - while the mailboxes are upgraded. When it finishes connect vai LAN and upgrade the software on the harddrive.

If the upgrade process does not start as above - you may have a defective upgrade card.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[ncc63725]

Definitely the right slot - the voicemail board reboots when I busy it out.

I tried the upgrade several times before I ever inserted it into my laptop - I don't think that's what did it. The light doesn't turn red until it's been in there a good 10 min; but it never flashes red/green either. Must be a bad card. I'll get the vendor to replace it. Many thanks!

 

[ncc63725]

Ok never mind, I'm an idiot and Avaya is annoying - the pcmcia upgrade card had it's write protect switch on. I flicked that to off and the upgrade began immediately and completed successfully. Sheesh!!