merlin messaging system full

[jeepguy267]

I am getting "system full" errors on my merlin messaging 2.5 off and on over the last 3 days.

I am in the process of deleting unused voicemial boxes and changing everyone from 4min greeting and 20min messages to 2 and 10. I have about 100 mailboxes of which I am guessing 75 are legit.

My question is... could this thing really be full or is the hard drive having trouble and so it eppears to be full? What is the capacity of the hard drive?

When I prepare to run the backup utility from the GUI I get the following stats:

standard: 21.25 MB
Include messages: 16.01 MB
Total: 37.25 MB

Thanks

 

[tdaugirdas]

The hard drive on a Merlin Messaging R2.5 is 5 or 6 GB in size. However, the messaging system does not utilize all of the available space. You are limited to 200 mailboxes and 100 hours (1,000 minutes)of storage capacity - regardless of how much actual space is utilized on the drive. Remember the older version of Magix Messaging had only a 2 or 3 GB drive - but still was restricted to the same limits. I would have people erase "old" messages to free up room and delete unused mailboxes to free up capacity. You may then want to do a "soft" reset of the system. If you currently have 100 mailboxes times 60 minutes of storage, it does = the 6,000 maximum minutes of total available storage capacity - which is why the system is telling you it is full (no more room for additional mailboxes). I think it may be enough to just delete the 25 unused voicemail boxes. (75 x 60 = 4,500 minutes - leaving you plenty of extra space. So, I don't think you need to reduce each voice mail box's storage capacity to only 20 minutes - which is not a lot. You may have some boxes that are at or over their 60 minute allotment - if people are not deleting old messages.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jeepguy267]

is the storage 1000 minutes (16 hours) or 6000 minutes (100 hours)? You kind of said both the way I read the post.

Default mailboxes get 4 minutes for greetings and 20 minutes for messages. Whether that is inclusive or not, I am not sure. But even if it isn't 100 mailboxes x 24 minutes each = 2400 minutes total.

I get the "system full" message after hearing the persons greeting at the point when I would otherwise record a message.

 

[tdaugirdas]

Sorry for the confusion. The storage is 6,000 minutes or 100 hours in total. I assume that means you can setup no more than 100 mailboxes with 60 minutes each of storage capacity. You can set up a max of 200 mail boxes, but then you have to reduce the storage capacity for some of them to not go over the total limit. I am not sure that the name recording and greeting count in the total. As I said, I would first delete the mail boxes that are not in use - and see how the system responds. You may need to do a "soft" reset as well from voice mail system programming. If that does not work, then you may have some corrupt software on the voice mail hard drive. If you have the GUI interface - I would back up the entire voice mail system (after deleting the unneeded boxes) to your PC and do a "hard" reset of the voice mail - which should return the hard drive to factory specs. Then restore your files from the PC.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jeepguy267]

do you have the procedures to perform these two resets?

 

[tdaugirdas]

Be careful on the resets. Make sure you do a backup first. Remember, that a backup to the PCMCIA card only backs up mail system programming, not the announcements or mail box contents - so use the LAN admin interface to do a full backup to a PC - including voice mail box contents.

The "soft" reset is done by dialing into the admin mailbox, choosing "9" for system admin, then pressing "989-RESET". This will reset the module without affecting programmimg or existing content on the hard drive. You can also pull out the PCMCIA port card while the unit is powered up, wait a bit and reinsert it to do a similar reset. But, I am not sure that the resets are exactly equivalent.

A "hard" reset is done by pressing "989-CLEAR". This will erase the hard drive (programming and all voice mail boxes, announcements, selector code options, etc.) and restore programming to initial factory specs. I would only use this option as a last resort and after you have done a complete back-up to the PC - otherwise you will lose all message content, voice mail boxes, programming, etc. Good luck!

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jeepguy267]

Thanks I will post back to update. I will not be doing this during business hours

 

[Pepperz]

Not really likely to be full. If the error happens on a specific mailbox, get the messages off it, delete it, then rebuild that mailbox.

Pepperz at newper dot net