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Merlin Messaging R4
- Thread starter ncc63725
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TouchToneTommy
Vendor
No, you can't remove it and you can't change it.
But, you don't need to put names on the mailboxes, and yo don't need to tell the caller to dial *2 for the dial by name directory. That way, if they end up there, there won't be anything to match to.
But, you don't need to put names on the mailboxes, and yo don't need to tell the caller to dial *2 for the dial by name directory. That way, if they end up there, there won't be anything to match to.
- Thread starter
- #3
This group is just too picky. They want it, and it's part of the prompt now, they just want is to be something other than *2. For instance they have a submenu which lists certain personnel with key 6, they would like the dial-by-name directory to be a single digit as well like 5 or 7, they just don't like that you have to put the * in front of it. I just didn't know if there was a way to map *2 to a single digit like 5.
I bet they want their phone to dial a number that they are thinking about without pushing any buttons to make that happen as well.
After all, they are not using the DIAL BY NAME feature, THEIR PAYING CUSTOMERS are.
I doubt that they have heard any negative feed back from the real "END USERS" involved in the use of that feature.
You may as well just get your last bill paid from these folks and never return their calls. (But perhaps there could be other solutions)
You just have to convince them that the only way the DIAL BY NAME can work on this system is with the * in front of the 2.
Then, you could let them know that you can provide them a system that will do it anyway they want for about $50 to $100 GRAND!
Right about then, they will be VERY HAPPY to include the *2 in their AA menu.
Also, are you dealing with the person who makes the decisions or an IT person or Secretary?
Good Luck
After all, they are not using the DIAL BY NAME feature, THEIR PAYING CUSTOMERS are.
I doubt that they have heard any negative feed back from the real "END USERS" involved in the use of that feature.
You may as well just get your last bill paid from these folks and never return their calls. (But perhaps there could be other solutions)
You just have to convince them that the only way the DIAL BY NAME can work on this system is with the * in front of the 2.
Then, you could let them know that you can provide them a system that will do it anyway they want for about $50 to $100 GRAND!
Right about then, they will be VERY HAPPY to include the *2 in their AA menu.
Also, are you dealing with the person who makes the decisions or an IT person or Secretary?
Good Luck
- Thread starter
- #5
This is the IT Person I'm dealing with.
I think they have accepted that they can't change *2, they are asking however if they can record the prompt that people hear when they press *2? So that instead of Avaya Marsha saying enter the name of the person where they could say specifically enter the first name or last name etc. Is that possible?
I think they have accepted that they can't change *2, they are asking however if they can record the prompt that people hear when they press *2? So that instead of Avaya Marsha saying enter the name of the person where they could say specifically enter the first name or last name etc. Is that possible?
I always instruct my clients, when they record the Auto Attendant greeting to actually put in the statement; "To search for someone by their First/Last Name, press star 2"
They (The Client, not the Caller) have to make the decision on which ones they want to use. (First or Last)
They (The Client, not the Caller) have to make the decision on which ones they want to use. (First or Last)
dagwoodsystems
Programmer
It also helps to remember that AT&T didn't choose such characters randomly. Every command has a mnemonic. They are simple and work with Intuity, Merlin Mail, Merlin Messaging, and all flavors of Partner Mail and Messaging:
*T Transfer
*A switch Addressing method (toggles between dial-by-extension and dial-by-name)
*R Restart
**X eXit the system (forces voicemail to hang up, which is handy during a conference call)
*D Delete
This should make more sense to your customer than "press *8 to transfer" or "press *2 if you know the person's name".
During administration, you'll sometimes be asked to confirm a change that you are about to make. Notice that "Y" (yes) appears on the 9 key and "N"o is on the 6 key. Pretty simple.
Tim Alberstein
*T Transfer
*A switch Addressing method (toggles between dial-by-extension and dial-by-name)
*R Restart
**X eXit the system (forces voicemail to hang up, which is handy during a conference call)
*D Delete
This should make more sense to your customer than "press *8 to transfer" or "press *2 if you know the person's name".
During administration, you'll sometimes be asked to confirm a change that you are about to make. Notice that "Y" (yes) appears on the 9 key and "N"o is on the 6 key. Pretty simple.
Tim Alberstein
gregarican
IS-IT--Management
I got a similar response at my company when our Octel 50 died. As a spare I had a Merlin Messaging r2.5 sitting the in the closet that I picked up off eBay for $500 or so. It has all of the basics but the menu dialing is a little more demanding. All of the * this and # that plus the numbers.
The dialing patterns were the main complaint as well as why we can't have voice mailbox groups that also contain other voice mailbox groups. Internally we used to leave messages for multiple groups and this nesting feature was nice on the Octel 50.
My reply was, "Hey this came for $500 off eBay. I could always go out and spend a few dozen grand on something else." That was the end of that
The dialing patterns were the main complaint as well as why we can't have voice mailbox groups that also contain other voice mailbox groups. Internally we used to leave messages for multiple groups and this nesting feature was nice on the Octel 50.
My reply was, "Hey this came for $500 off eBay. I could always go out and spend a few dozen grand on something else." That was the end of that
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