Merlin Messaging not answering one extension; others work 1

[CAPPBC]

The issue is that one extension is not picked up by messaging. It will ring x amount of times and transfer to operator ext. 100. The extension is under the selected extensions in Coverage Group 30 along with all of the other extensions. Group 30 is selected in Calling Groups for 770. I am using Winspm connected via Direct(serial port). I know it has to be a simple fix that I have not been able to find. If anyone can point me in the right direction, it would be appreciated.

Thanks in advance.

 

[phonesrus]

Confirm that the extension in question has a mailbox.
Do a print of that ext. and confirm that it does not have something unusual programmed; compare with a working ext.
You might also remove it from group 30 and re-add it, might be a hiccup.
When you call the station how many rings before it hits the operator?

 

[merlinman]

That usually means that there is no mailbox for it in the Voice Mail system.

Thus, the Voice Mail does not know what to do with it, so it transfers it to the operator.

 

[CAPPBC]

Thank you guys for the info. A mailbox has been associated with the extension for quite sometime. After re-initializing the mailbox several times, I decided to get on the forum. Well, the issue was the hiccup. I removed the extension from the group, applied the settings, entered the extension back in the group, applied settings and it worked. All this time I thought it was a programming error on my part. Just goes to show, we cannot always rely on technology. Especially this day in age with all the latest trends, we start to believe that technology will never fail, even for the slightest things. When they do fail, it is a surprise even though this may have before.

Do you think this may have been caused by busy ports? Just a thought.

Thanks guys! Appreciate the responses.

 

[phonesrus]

Hiccups can be caused by many things, power surges, brownouts, lightening. If it hit the processor or trunk at the time a call was being transfered to that mailbox,who knows what can happen. Whatever it was, it apparently caused a minor software error related to that one station alone, which in itself was fortunate.

 

[1043]

I have one customer that about twice a year I have to re-enter an extension into group 30 to fix the same thing you are talking about.I think I read where tdaugirdas has mentioned the same issue.

 

[CAPPBC]

I search Google and on the forum and was not able to find a solution. I wish I would have found it. Hopefully this thread will be more visible for others. I then believe surges will cause the issue. I am located in Palm Beach, FL where thunderstorms/lightning are quite frequent. We have another office that is on a FUBAR'D power grid. Once it starts to rain, the UPS's go to work!

 

[1043]

http://www.tek-tips.com/viewthread.cfm?qid=855625

http://www.tek-tips.com/viewthread.cfm?qid=1190981