Merlin Messaging Night service..

[slay73]

I have a Magix system with three auto attendants. AA 1 handles daytime calls after 4 rings. AA 2 answers daytime calls after 6 rings. AA 3 answers calls immediate, all day.

I have two operators to control their own night service.
Oper 15 controls AA 1, and Oper 22 controls AA 2. Everything works great during the day. But when either Oper activates Night Service. The day greeting for AA 1 is played. I have Group assign with 770 and the lines. In the NS programming I have tried all of the lines assigned to the NS calling group, and I have removed them. I have set line assignments in the Messaging. I've done a combination of both. I am lost as to what it could be wrong that I have set up or failed to set up. Any advice or corrections would be greatly appreciated. I hope it something simple I have over looked. I have set up phantom calling groups with the lines assigned to control the delay and the calling groups set with a mailbox with the correct AA. Is this a problem area to look at?? Could this be causing the VM not to know what lines to answer or greeting to play.
Thanks for your help.

 

[GoKings]

Which AA are you trying to send calls to when night is activated? I didn't get that from the above.

 

[slay73]

When operator 1 goes into night service it should play Auto attendant one's night greeting. When operator two goes into night service, it should play auto attendant two's night greeting. Right now, no matter wich operator goes into night service, the day greeting for auto attendant plays. I think the problem has been solved in that even when following switch mode, you still have to enter time schedule in the merlin messaging. There are however a few other problems with this system. When you forward a phone to another, then want to cancel the forward you forward it back to the original forwarding extension to cancel the forward. Well, things can't be that simple with this one. Ex. Forward extension 15 to 10. Now to cancel forward 15 to 15. The mailbox for 15 is now answering and not the day time auto attendant. any ideas????