Merlin Messaging Night Service

[Phoneguy15]

Have a location with Merlin Magix R1 and Merlin Messaging R2.0

The Messaging system is set up to follow the Messaging Weekly Business Schedule AND the Switch Mode.
There is a Night Service button programmed on ext 100.
I have the night service programmed in the Magix with the trunks (copper) and Calling Group (770) and the Operator (100).

What's happening is when the Night Service button is pressed, calls ring immediatly to the AA but are answered by the Day Greeting unless the time is during the "Closed" portion of the Messaging Weekly Business Schedule.
If I change the Schedule Controller to follow just the Switch Mode and Night Service is on, again it only plays the Day Greeting.
If I change the Schedule Controller to follow just the Weekly Business Schedule (with it in the closed hours), it plays the Night Greeting (correctly).

They are wanting to be able to set the Night Greeting to answer manually if they are away during the normally "Open" portion of the Weekly Business Schedule.

I have double checked the Night Service programming in the Magix programming several times, but I cannot find what I am missing.

I don't work on the Merlin Magix systems very much any more so am hoping someone can help me figure out what I'm missing.

Thanks In Advance for any suggestions!!

Todd

 

[Dexman]

I know that the "both" option does not work properly with the Partner Mail VS and Avaya Partner Messaging voicemail systems. I don't know if it works properly with the Avaya Merlin Messaging either.

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[Phoneguy15]

I ended up just recording the same message on the day greeting as I did on the night greeting.
I could see where this would not be ideal in some situations, though.
But I don't see them fixing it any time soon, lol.


Thanks for the reply Dexman!

Todd

 

[Dexman]

The problem I ran into at my church (I installed a Partner ACS and then upgraded to a Merlin Magix) is that the office staff were constantly forgetting to push the Night Service when leaving....and the reminders I left to push the button were ignored.

What I ended up doing for both the Partner ACS & Magix was to record a general greeting, set the number of rings to 4 and leave the system in day mode. 4 rings is enough time for caller ID information to appear on the telephone displays, while not making callers wait too long before the auto attendant kicks in when there is nobody in the offices.

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