Merlin Messaging Night Service using PRI T1

[xjswx]

I am sure this question has been asked before, but since I could not find it I will ask it again.

If someone has a PRI T1 in their Magix and uses Merlin Messaging, when you create the Night Service, how do you get the Night Greeting to play? I have tried numerous variances with the programming but all have been unsuccessful with just programming. I know Avaya does not support fixing this issue as the Magix is no longer in production.

Has anyone found a work around, other than making the PRI DID an anolog extension looped back into a line port?

 

[glg01]

Are you running Automated Attendant full time? And tell me what you mean by you have created Night Service. lg

 

[Telecomboy]

Assign the main telephone numbers DID to be Auto-Attendant 1 in programming of mailboxes. So, 555-1212 is main number, 212 is extension it points to, create 212 as auto-attendant 1 under mailboxes (if you have a Merlin Messaging). Then, at night, ext. 212 hits DND and Night Buttons (DND to send immediate, Night to switch greeting to night- or you can set-up schedule in mail to do this). The issue becomes 212 no longer has a regular mailbox.